Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEX KOLLIYIL BABU

Sale,VIC

Summary

Dynamic professional with a strong foundation in engineering and supply chain management, currently excelling as a Customer Service Executive. Skilled in building client relationships, resolving complex issues, and ensuring customer satisfaction. Previous experience spans across diverse technical and operational roles including Maintenance Technician, Supply Chain Engineer, and Quality Control Engineer, providing a well-rounded perspective on process optimization and problem-solving. Holds a Master’s degree in Supply Chain Management and a Bachelor’s degree in Mechanical Engineering, combining analytical expertise with practical industry knowledge to drive efficiency, quality, and customer-focused outcomes.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

United Fuel
02.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
  • Maintained accurate records of inventory transactions, ensuring seamless coordination between warehouse operations and retail stores.
  • Improved store efficiency by streamlining retail operations processes and procedures.

Maintenance Assistant

Kenroyal Nursing Home
12.2021 - 12.2025
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.

Supply Chain Engineer

JSW Severfield structures ltd
07.2018 - 10.2020
  • Prepared detailed reports and presentations to communicate project status and results to senior management and clients.
  • Streamlined supply chain operations by identifying bottlenecks and proposing efficient solutions.
  • Managed supply chain relationships to secure high-quality materials within budget.
  • Participated in cross-functional teams to improve overall supply chain performance.
  • Negotiated with suppliers for timely delivery schedules, overcoming supply chain challenges.
  • Streamlined supply chain processes, reducing lead times and improving stock availability.
  • Simultaneously managed multiple production engineering projects.
  • Performed regular inspections and testing of products and manufacturing, documented results and devised new methods to ensure robust production processes.
  • Collaborated with engineers to develop cost-friendly and improved plans, developing fast-delivering products to the site.
  • Developed production plans to establish timeline of projects and meet deadlines.
  • Prepared detailed reports on production performance, highlighting successes and areas for action.
  • Negotiated with vendors to obtain cost-effective solutions without compromising on quality.
  • Facilitated delivery schedules and labour plans to determine timeline, speed up projects and implement plant equipment.
  • Procured required materials and equipment to use for production needs, managing resources to improve productivity.
  • Resolved logistical issues, optimising supply chain processes to prevent production delays.
  • Coordinated logistics and supply chain operations, ensuring timely delivery of products.
  • Utilised ERP systems for effective supply chain planning and operations management.

Quality Control Engineer

SG Heavy engineering pvt.ltd
06.2016 - 06.2018
  • Conducted thorough quality control inspections on products, identifying defects and recommending improvements to manufacturing processes.
  • Coordinated with engineering teams to refine product designs for improved manufacturability and quality.
  • Prepared detailed reports on quality metrics for senior management, highlighting achievements and areas for further attention.
  • Performed root cause analysis on customer complaints, implementing corrective actions that reduced complaints by 30%.
  • Collaborated with production teams to implement quality standards, significantly reducing rework and scrap rates by 25%.
  • Participated in regulatory audits, successfully demonstrating compliance with all relevant quality and safety standards.
  • Managed, organised, controlled and prioritised workload of inspection teams.
  • Implemented lean manufacturing principles in quality control processes, minimising waste and maximising resource efficiency.
  • Conducted in-depth investigations to ensure that workflows, processes and products complied with safety regulations.
  • Reviewed supplier quality performance, conducting audits and feedback sessions to enhance supply chain reliability.
  • Developed and maintained comprehensive documentation for all quality control procedures and test results, enhancing traceability.
  • Managed investigations regarding troubleshooting, fault-finding and solving product or production issues.
  • Checked and recorded incoming raw materials, verified quality against established specifications and updated inventory systems with new quantities.
  • Coordinated with engineering teams to define quality criteria for new product development projects.

Education

Master of Science - Logistics and supply chain

University of Hertfordshire
United Kingdom
05-2023

Bachelor of Science - Mechanical Engineering

St.Vincent College of Engineering And Technology
India
05-2015

Skills

  • Analytical thinking

  • Project management

  • Decision-Making

  • Risk assessment

  • Compliance management

  • Quality control protocols

  • Cross-Functional collaboration

  • Technical drawing interpretation

  • Technical communication

  • Problem solving & Adaptability

  • Customer engagement

  • Customer relationship management

  • Corrective and Preventive Maintenance

  • Mechanical troubleshooting

  • Safety awareness

Timeline

Customer Service Executive

United Fuel
02.2025 - Current

Maintenance Assistant

Kenroyal Nursing Home
12.2021 - 12.2025

Supply Chain Engineer

JSW Severfield structures ltd
07.2018 - 10.2020

Quality Control Engineer

SG Heavy engineering pvt.ltd
06.2016 - 06.2018

Master of Science - Logistics and supply chain

University of Hertfordshire

Bachelor of Science - Mechanical Engineering

St.Vincent College of Engineering And Technology

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