Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Alex Le

Springvale,VIC

Summary

Experienced Front House professional with over 8 years of expertise in managing daily operations and delivering exceptional customer service at a busy family restaurant. Skilled in building strong relationships with regular customers who have been dining with us for many years, even decades. Demonstrated proficiency in engagement, space optimization, and workflow improvement, resulting in increased customer retention and enhanced productivity. Known for reliability and honesty, Front House Waiter takes pride in maintaining clean and orderly interior and exterior building spaces. Diligently manages every cleaning task, including floors, bathrooms, trash removal, and windows. Proven ability to train and mentor staff, fostering a cohesive and efficient team environment. As the manager of daily front house operations, ensures seamless customer service and satisfaction. Through personalized service and engagement, successfully facilitated a 15% increase in customer retention. Promptly resolving customer complaints has allowed maintaining a high level of client satisfaction. Additionally, implemented new seating arrangements that optimized space and improved the overall dining experience for valued patrons.

Overview

8
8
years of professional experience

Work History

Food Delivery Driver

Uber Eats
05.2024 - Current
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Front of House Employee

Pho Hung Vuong Saigon
09.2016 - 03.2024
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Van Driver

Private Van Driver
09.2023 - 11.2023
  • Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
  • Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
  • Drove smoothly to maintain comfort of clients suffering from disability or injury.
  • Transported customers to and from airports, hotels, shopping centers, and train stations.
  • Conducted inspections on vehicles prior to use at beginning of shift each day.

Education

Graduated with year 12 -

Salesian College
Chadstone, VIC
12.2016

Skills

  • Engagement (Expert) Workflow Optimization (Expert)
  • Space Optimization (Expert) Service Quality (Expert)
  • Customer service
  • Problem-solving

References

References


Nhat Le, Pho Hung Vuong Saigon 

0481 705 345

q_nkl@hotmail.com


Matthew Ace Duckford,  Building Manager Oasis Residents

0424170098 

BMOASIS@OUTLOOK.COM

Languages

  • English (Expert) Vietnamese (Skillful)

Timeline

Food Delivery Driver

Uber Eats
05.2024 - Current

Van Driver

Private Van Driver
09.2023 - 11.2023

Front of House Employee

Pho Hung Vuong Saigon
09.2016 - 03.2024

Graduated with year 12 -

Salesian College

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Alex Le