Alex Leonard
Melbourne,VIC
Summary
My name is Alex Leonard and I have recently moved to Melbourne to live and work. I am a hospitality all-rounder currently working in a lively bar/restaurant in Melbourne. I am looking for an exciting hospitality opportunity that will not only further my career and experience, but will also count towards my 88-days regional work requirement for my working holiday VISA.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Yellow Bird
2023.11 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Technology Integration Analyst
Accenture
2022.01 - 2023.10
- I have worked as a consultant on several large-scale pharmaceutical projects for clients such as AstraZeneca and Takeda as part of Accenture Industry X Life Sciences department
- Technical responsibilities included designing of Manufacturing Execution System (MES) software, process mapping, software testing and drafting and validating of critical project documents
- My role also required me to maintain strong client relationships, manage multiple deadlines and to continuously upskill myself.
Chef
Nando's
2019.06 - 2021.08
- Previously worked as a part-time Grill Chef in chain restaurant offering both eat-in and takeaway services
- Operated grills and ovens in high-paced kitchen environment
- Worked closely with the rest of the team to deliver high-quality food to the customer as quickly as possible.
Customer Assistant
Vue Cinema
2017.11 - 2019.06
- Tasked with keeping large multiplex cinema up to high cleanliness standards while also providing support to customers
- Responsible for providing quick and efficient customer service while selling tickets and snacks
- Regularly assigned new staff members to train in both the retail and cleaning aspects of the job.
Education
Bachelor of Arts - Management Science And Information Systems Studies
Trinity College Dublin
Dublin, Ireland06.2021
Skills
- Beverage Preparation
- Food Preparation
- Food Service
- Suggestive Selling
- Responsible Alcohol Service
- Customer Service
- Changing beer kegs
Sections
- CONTACT
- SKILLS, Excellent Customer Service
- Strong Communication Skills
- Time Management Skills
- Problem Solving Skills
- Leaderships Skills
- Working under Pressure
- Computer Programming
- Analytical Thinking
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Safe Serving Knowledge
- Cash Register Operation
- Classic Cocktails
- Responsible Alcohol Service
- CAREER OBJECTIVE, Bartender/Barista The Banff, Melbourne, VIC
- EXPERIENCE, November 2023 - Present Currently working part-time in a busy cafe-bar in St Kilda with the duties of both a bartender and a barista
- Responsible for keeping bar organized and clean during busy hours.
- Provide friendly customer service by greeting customers as they arrive at the bar and making recommendations based on their preferences. January 2022 - October 2023 I have worked as a consultant on several large-scale pharmaceutical projects for clients such as AstraZeneca and Takeda as part of Accenture Industry X Life Sciences department
- Technical responsibilities included designing of Manufacturing Execution System (MES) software, process mapping, software testing and drafting and validating of critical project documents
- My role also required me to maintain strong client relationships, manage multiple deadlines and to continuously upskill myself. June 2019 - August 2021 Previously worked as a part-time Grill Chef in chain restaurant offering both eatin and takeaway services
- Operated grills and ovens in high-paced kitchen environment
- Worked closely with the rest of the team to deliver high-quality food to the customer as quickly as possible. November 2017 - June 2019 Tasked with keeping large multiplex cinema up to high cleanliness standards while also providing support to customers
- Responsible for providing quick and efficient customer service while selling tickets and snacks
- Regularly assigned new staff members to train in both the retail and cleaning aspects of the job.
- EDUCATION, B.A. in Management Science and Information Systems Studies (MSISS) Trinity College, Dublin, Ireland Secondary School Leaving Certificate Colaiste Phadraig CBS
- CERTIFICATIONS, RSA Victoria (Awarded November 2023)
- White Card Victoria (Awarded November 2023)
- DETAILS, Melbourne, 0478033370, alextleonard@gmail.com
- REFERENCES, References available upon request
Certification
Responsible Service of Alcohol (VIC) Expiring November 2024
Timeline
Bartender
Yellow Bird
2023.11 - Current
Technology Integration Analyst
Accenture
2022.01 - 2023.10
Chef
Nando's
2019.06 - 2021.08
Customer Assistant
Vue Cinema
2017.11 - 2019.06
Bachelor of Arts - Management Science And Information Systems Studies
Trinity College Dublin
Responsible Service of Alcohol (VIC) Expiring November 2024
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