Alex Moellmer
Marsden Park,NSW
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Reliable Customer Service Operator with background in maintaining high-quality customer relationships. Demonstrated ability to resolve customer issues promptly and professionally, ensuring satisfaction while boosting company reputation. Strengths include active listening, effective communication skills, problem-solving capabilities, and adaptability in fast-paced environments. Notable contributions include improving customer service procedures, leading to increased efficiency and enhanced customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Operator
Team Global Express
Rosehill, NSW
01.2023 - 02.2025
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled customer complaints, providing appropriate solutions within the time limits.
- Participated in credit and collections activities.
- Scheduled and confirmed appointments.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated with other departments regarding resources needed for specific projects.
Customer Service Operator
Netstar Australia
Silverwater, NSW
06.2018 - 12.2022
- Responded to customer comments and questions via phone and email during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Performed various clerical duties by filing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved Technical and administrative issues over phone with over 30+ customers daily.
- Cross-trained and provided back up for customer service managers.
Assistant Store Manager
Red Rooster
Bligh Park, NSW
01.2016 - 01.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Approved regular payroll submissions for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Certificate IV - Business Management
TAFE
Sydney, NSW11.2011
High School Diploma -
Bede Polding College
Bligh Park, NSW12.2010
Diploma - Social Sciences
TAFE
SydneySkills
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Issue and Complaint Resolution
- De-escalation Techniques
- First-Tier Technical Support
- Multi-Line Phone Systems
- Team-Oriented and Cooperative
- NetSuite ERP
- Inbound and Outbound Calling
- Customer Data Confidentiality
- Computer Proficiency
- Salesforce Experience
- Time management
- Task prioritization
References
Italo Galetti - Netstar Australia - (Direct Manager)
Key Account manager and Customer Service Manager
0444557615
Jamie Paterson - Team Global Express - (National Manager)
National Operations Services Manager
0427400313
Prini Desai - Team Global Express (Direct Supervisor)
Customer Operations Supervisor
0406602633
Timeline
Customer Service Operator
Team Global Express
01.2023 - 02.2025
Customer Service Operator
Netstar Australia
06.2018 - 12.2022
Assistant Store Manager
Red Rooster
01.2016 - 01.2018
Certificate IV - Business Management
TAFE
High School Diploma -
Bede Polding College
Diploma - Social Sciences
TAFE
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