Summary
Overview
Work History
Education
Skills
Accomplishments at optus
Interests
Timeline
Generic

Alex Mulconray

Hove,SA

Summary

Results-driven professional with a comprehensive background in business account management. Skilled in developing and maintaining client relationships to drive business success. Strong team collaboration and adaptability lead to consistent achievement of business goals. Organized and dependable candidate excels at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Business Account Manager Enterprise and Mid-Market

Optus Business
09.2021 - Current
  • Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and ensure satisfaction with services and products.
  • Sales and Revenue Growth: Identify opportunities for upselling and cross-selling telecommunications services, aiming to meet or exceed sales targets.
  • Contract Negotiation: Manage the negotiation process for contracts, ensuring favourable terms for both the client and the company.
  • Project Management: Oversee the implementation of new telecommunications solutions and services, coordinating with internal teams to ensure timely and successful deployment.
  • Technical Support and Guidance: Provide clients with expert advice regarding telecommunications products and services, addressing technical queries and troubleshooting issues.
  • Market Analysis: Stay informed about industry trends, competitor offerings, and emerging technologies to provide clients with relevant insights and recommendations.
  • Reporting and Documentation: Prepare regular reports on account performance, sales metrics, and client feedback to inform management and adjust strategies as necessary.
  • Collaboration with Internal Teams: Work closely with marketing, technical support, and product development teams to align client needs with service offerings and improve overall customer experience.
  • Customer Training and Support: Organize training sessions for clients to help them understand and make the best use of telecommunications products and services.
  • Feedback Loop: Act as a liaison between clients and the company, relaying feedback to enhance product offerings and service delivery.

Optus Sales Representative

Optus Business
06.2002 - 09.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Corporate Sales Representative

Optus
04.2006 - 05.2008
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Achieved or exceeded company-defined sales quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

High School Diploma -

Brighton Secondary School
North Brighton, SA
12.1998

Cert 4 Managment - Business Managment

TAFE SA
SA

Skills

  • Flexibility
  • Great work ethics
  • Minimal sick days
  • Willing to learn and try new things
  • Never give up attitude
  • Customer focused
  • Outstanding sales abilities
  • Verbal and written communication
  • Relationship management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Goal setting and achievement

Accomplishments at optus

20 Pdr 1’s since employment at Optus

20 pace setters in a row for overachievement

7 number 1 club achievements

Interests

  • Kayaking
  • Tennis
  • Backpacking and Hiking
  • Outdoor Recreation

Timeline

Business Account Manager Enterprise and Mid-Market

Optus Business
09.2021 - Current

Corporate Sales Representative

Optus
04.2006 - 05.2008

Optus Sales Representative

Optus Business
06.2002 - 09.2021

High School Diploma -

Brighton Secondary School

Cert 4 Managment - Business Managment

TAFE SA

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Alex Mulconray