Alex Nicholls
Sydney,Australia
Summary
Resourceful Goods Flow Manager known for high productivity and efficient task completion. Specialise in inventory management, logistics coordination, and process improvement strategies. Excel in communication, teamwork, and problem-solving to optimise goods flow operations. Committed to driving results through strategic planning and effective leadership.
Overview
22
22
years of professional experience
Work History
Team Leader
IKEA Marsden Park Distribution Centre
Marsden Park, Australia
06.2023 - Current
- Onsite Duty Manager, Fire warden and First Aid officer whilst operating night shift team of 20+ coworkers over a 2yrs contract.
- Implemented new and improved ways of working to transform the goods flow operations to achieve optimal efficiency across AM, PM & Night Shift Teams, ensuring timely delivery to customer meeting points and exceeding quality standards.
- Spearheaded a safe and high-performing team, driving operational excellence and fostering a culture of continuous improvement.
- Mentored and developed team members, unlocking their full potential and cultivating a cohesive and motivated workforce.
- Played a vital role in recruitment, retention, and performance management, contributing to the overall success of the organisation.
- Demonstrated commitment to sustainability and multiculturalism by serving as a dedicated ambassador, championing relevant guidelines and inspiring colleagues to embrace shared values.
- Ensured the safety and well-being of all coworkers and visitors as a dedicated first aid officer, providing immediate assistance when needed.
- Collaborated with the Great Place to Work Committee. Safety & Security and Continuous Improvement team, leveraging networking skills to establish partnerships with community service providers to enhance multiculturalism within the IKEA business.
- Recognised for outstanding contributions as the multicultural ambassador for the past 2 years, successfully implementing various annual projects and programs to promote diversity and inclusivity.
Central Fulfilment Goods Flow Manager
IKEA DC/CDC Sydney Marsden Park
08.2025 - 10.2025
- Leading and inspiring a large, diverse team to deliver safe, efficient, and accurate goods flow across the DC and CDC operations.
- Embedding a safety culture into all aspects of the goods flow operation.
- Developing and mentoring your group of team leaders, coordinators, and co-workers, actively planning succession to create a strong leadership pipeline.
- Securing the Goods Flow team’s competence in processes, compliance with IKEA rules, guidelines, SOPs, and relevant laws and regulations within the goods flow operation.
- Securing staff and equipment planning to ensure operational activities meet goods availability requirements.
- Engaging with stakeholders across functions to support business growth and service excellence.
Senior Shift Coordinator
IKEA Marsden Park Distribution Centre
Marsden Park, Australia
11.2019 - 06.2023
- Improve efficiency, quality, and availability to our customers by leading team coordinations, goal setting, and task prioritisations.
- Identify opportunities to improve working methods.
- Promote and maintain WHS and sustainability guidelines and motivate coworkers to remain in alignment with IKEA Culture & Values.
- Influence strong focus on coworker development for the expansion of IKEA people resources.
Inventory & Handling Materials Team Leader
IKEA Marsden Park Distribution Centre
Marsden Park, Australia
09.2017 - 11.2019
- Ensure a high level of stock accuracy.
- Reduce errors and improve the efficiency of warehouse operations through the PI Cycle and smooth warehouse administration.
- Manage the forecasting and budgeting of handling materials, including submitting purchase requisitions via i-shop and acquiring proof of purchase to match PO numbers in BASWARE.
- Collaborate with the WMS team to streamline processes to improve accuracy and productivity in HFDC015, CDC017, CDC034, and CDC044.
- Collaborate with local and international external service and transport providers to ensure cost-effective procurement of handling materials and facilitate efficient cross-shipment of stock between all IKEA stores in Australia.
Recruitment Consultant
Corner Stone HR
Arndell Park, Australia
04.2017 - 11.2019
- Worked with client companies to build relationships in order to gain a better understanding of their recruitment requirements.
- Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
- Conduct thorough reference checks and both individual and group interviews to identify and recruit highly qualified candidates who can effectively secure client headcount shortages.
Inventory Co-worker & Sustainability Ambassador
IKEA Moorebank Distribution Centre
Moorebank, Australia
03.2015 - 05.2017
- Secure inventory accuracy, efficiency, and availability.
- Ensure business processes and policies are maintained.
- Resolve issues within the cross dock and communicate to relevant parties as required.
- Instil safety principles in all warehouse operations, and conduct routine administration and planning activities.
Logistics Coordinator
Fashion Biz
Prestons, Australia
01.2012 - 12.2015
- Picking and packing of daily customer clothing orders using IF scanners.
- Dispatch customer orders to FAST WAY & STAR TRACK couriers.
- Transfer boxes into varies warehouse locations by using double pallet mover.
- Hand lift multiple boxes onto pallets & conveyor machine.
- Purchase & order multiple size cardboard boxes from suppliers.
- General warehouse clean up and machinery maintenance.
- Create & send invoices to both suppliers and customers.
Self Employed
Tropical Island Hula Entertainers
Sydney, Australia
01.2004 - 12.2015
- Managed multiple departments including accounts and admin, performing arts, and marketing.
- Oversaw contract management, account management, and administrative tasks.
- Demonstrated expertise in dance directing, choreography, performance, and music engineering.
- Utilised skills in costume design engineering, web and graphic design, digital production, photography, and social media editing and promotion.
- Successfully handled national and international cultural exchange residential contracts.
Gaming and Bar Attendant
THE STAR CASINO SYDNEY
Sydney, Australia
01.2010 - 08.2012
- Manage the bar's operations, lead a team, optimise customer experience, and ensure efficient inventory management.
- Oversaw the daily operations of the sports bar, ensuring smooth and efficient service delivery.
- Managed a team of bartenders, servers, and support staff, providing guidance, training, and performance evaluations.
- Developed and implemented strategies to enhance customer experience and satisfaction.
- Monitored inventory levels, placed orders, and managed stock control to ensure adequate supply of beverages, snacks, and other bar essentials.
- Handled customer inquiries, complaints, and feedback, resolving issues promptly and ensuring a positive resolution.
Functions Coordinator
JUPITERS CASINO
Townsville, Australia
08.2008 - 01.2010
- Deliver excellent customer service, maintaining cleanliness, handling cash transactions, and assisting with functions and events.
- Ability to work in a fast-paced environment, provide top-notch service, and contribute to the success of the casino.
- Provided exceptional customer service by taking orders, serving food and beverages, and ensuring customer satisfaction.
- Maintained a clean and organised work area, including tables, counters, and dining areas.
- Collaborated with the kitchen staff to ensure timely and accurate delivery of food and drinks to customers.
- Handled cash transactions, including processing payments, providing change, and maintaining accurate cash registers.
- Assisted in setting up and coordinating functions and events, including arranging seating, preparing menus, and ensuring smooth operations.
Customer Service Specialist
Citigate Sebel
Sydney, Australia
08.2004 - 08.2008
- Assisted in food preparation, including chopping, slicing, and washing vegetables.
- Cleaned and maintained kitchen equipment and utensils.
- Stored and organised food supplies and ingredients.
- Assisted chefs in various tasks as needed.
- Greeted and seated guests, providing menus and taking orders.
- Served food and beverages to guests in a timely and professional manner.
- Ensured tables and dining areas were clean and presentable.
- Handled cash transactions and processed payments accurately.
- Provided excellent customer service by assisting guests with inquiries and requests.
- Responded to guest feedback and resolved any issues or complaints.
- Assisted in making reservations and coordinating guest services.
- Welcomed guests and provided information about the hotel and local attractions.
- Assisted guests with luggage and transportation arrangements.
- Managed guest requests and ensured a pleasant stay experience.
Education
Certificate IV in Small Business Management - Small Business Management
TAFE
Liverpool, NSWCertificate III in Business & Administration - Business
TAFE
Macquarie Fields, NSWCertificate II in Warehouse Transport & Logistics - Logistics
TAFE
Campbelltown, NSWSkills
- Warehouse & Distribution Management
- Logistics, Freight & Inventory Control
- Shipping, Receiving & Materials Handling (Forklift, Pallet Jack, Reach Truck)
- Process Improvement & Quality Assurance
- Performance Management & Team Leadership
- Forecasting, Purchasing & Stock Control
- Microsoft Office & Kronos
Career Achievements
- Acting GFM Leadership (2025): Led 125 co-workers across PM & Night Shifts, ensuring safe and efficient goods flow.
- Year-End Delivery (2025): Supported Talent for All calibration and end-of-year stocktake priorities.
- Leadership Award (2024): Recognised for co-worker development plans improving engagement and culture.
- Cost Savings (2019–2025): Delivered $175k annual savings via Handling Materials optimisation ($1.05M total).
- Cultural Ambassador: Championed diversity and inclusion initiatives aligned with IKEA values.
- Global Recognition: Represented Marsden Park DC/CDC at IKEA Global Growth Tour; awarded Employee of the Month.
- People Development: Mentored leaders and co-workers, building a strong leadership pipeline.
- Operational Improvements: Enhanced efficiency, goods availability, and safety compliance across all shifts.
- Safety Leadership: Served as Fire Warden and First Aid Officer, embedding a safety-first culture.
- Recruitment & Retention: Strengthened team stability through strategic recruitment and performance management.
Personal Achievements
- International Dance Champion (2003–2017): Undefeated for 14 years.
- Tour Leadership (2015): Managed and performed in tours across Sydney, Melbourne, Brisbane, Gold Coast, and Cook Islands.
- International Contracts (2013–2014): Managed performers at Leofoo Village, Taiwan, and Taipei City Great Circus.
- Cultural Exchange (2012–2014): Conducted tours across New Zealand, Rarotonga, Los Angeles, Vegas, and Paris.
- Pageant Entourage Leadership (2015): Managed Miss Cook Islands Australia to Miss Pacific Islands success and Miss Earth competition.
- Pageant Support (2015): Oversaw Miss Tonga Australia to 2nd Runner Up in Miss Heilala International.
- National Tour Management (2013–2015): Led tour groups across Australia and the Cook Islands.
- Performance & Choreography Leadership: Directed multiple dance and cultural performances.
- Event & Contract Management: Coordinated arts and cultural contracts with effective logistics oversight.
- Entrepreneurial Leadership: Ran Tropical Island Hula Entertainers business, managing operations, marketing, and international contracts.
Timeline
Central Fulfilment Goods Flow Manager
IKEA DC/CDC Sydney Marsden Park
08.2025 - 10.2025
Team Leader
IKEA Marsden Park Distribution Centre
06.2023 - Current
Senior Shift Coordinator
IKEA Marsden Park Distribution Centre
11.2019 - 06.2023
Inventory & Handling Materials Team Leader
IKEA Marsden Park Distribution Centre
09.2017 - 11.2019
Recruitment Consultant
Corner Stone HR
04.2017 - 11.2019
Inventory Co-worker & Sustainability Ambassador
IKEA Moorebank Distribution Centre
03.2015 - 05.2017
Logistics Coordinator
Fashion Biz
01.2012 - 12.2015
Gaming and Bar Attendant
THE STAR CASINO SYDNEY
01.2010 - 08.2012
Functions Coordinator
JUPITERS CASINO
08.2008 - 01.2010
Customer Service Specialist
Citigate Sebel
08.2004 - 08.2008
Self Employed
Tropical Island Hula Entertainers
01.2004 - 12.2015
Certificate IV in Small Business Management - Small Business Management
TAFE
Certificate III in Business & Administration - Business
TAFE
Certificate II in Warehouse Transport & Logistics - Logistics
TAFE