Alex Perry

Key Responsibilities

• Oversee multiple squads, including a product squad of product managers and a PEGA technical squad, to deliver critical enhancements for Deceased Estates & Authorities
• Act in the target Value Stream Lead (Executive Manager) role, formulating vision and strategy while still managing legacy product responsibilities for EDB Guardian Angels
• Lead strategic planning across squads, ensuring timely transition from Lombardi to PEGA and alignment with customer-centric outcomes
• Apply agile practices to elevate squads from novice to expert proficiency, coordinating dependencies and resource allocation

Selected Achievements

• Unified the product technology squads under a shared roadmap, reducing delivery bottlenecks and improving cross-team collaboration
• Spearheaded a greenfield authorities system development, boosting digital journey efficiency to improve NPS by streamlining user experience
• Maintained continuity and momentum on past EDB initiatives while adopting broader executive-level responsibilities for risk management and compliance

Key Responsibilities

• Developed a multi-year roadmap for Deceased Estates process improvements, emphasising end-to-end customer empathy
• Coordinated and project-managed a multi-BU regulatory inquiry, implementing a critical path approach to meet strict deadlines
• Built a continuous improvement backlog and championed new ways of working, transitioning the product squad to PACE

Selected Achievements

• Delivered 2x Proof of Concepts that modernized and digitised key Deceased Estates processes
• Leveraged continuous delivery to tackle a significant BAU backlog while meeting major project milestones
• Strengthened stakeholder alignment by consistently influencing leadership to view improvements through a customer-experience lens

• Oversaw privacy risk and compliance within CSN post-EU implementation phase, maintaining continuity in governance
• Provided direction on privacy issue escalation and ensured alignment with evolving regulatory requirements

• Directed privacy efforts for RBS under the EU program, focusing on two core process streams (PIAs and Contractors/Suppliers)
• Implemented a predictive (Waterfall) delivery model across a large, highly documented program of work
• Conducted gap analyses for privacy risk, collaborating with multiple BUs to refine and standardize processes
• Managed scope and senior stakeholder engagement, providing clear, rigorous documentation and reporting

Selected Achievements

• Completed 6 EU milestones on schedule, contributing to enhanced privacy compliance and reduced risk exposure
• Established strong governance structures and timely planning to meet milestone deadlines
• Strengthened cross-functional relationships and delivered regular executive-level updates on privacy initiatives

• Owned a $1.5m printed content library for branches, transitioning to digital delivery and cutting costs to ~$300k
• Embedded Kanban, boosting efficiency and transparency in project pipelines
• Practiced design thinking to deliver on-time, on-budget solutions

Branch Support Manager, Manager Retail Sales Transformation, Branch Manager (Netleader Program)

• Drove customer experience improvements, elevating NPS from 61% to 82% in key branch locations
• Piloted teller-less weekend trade, influencing future retail strategies
• Mentored and coached branch managers on risk and compliance, while championing innovative customer initiatives