ALEX PHAM
Mount Waverley,VIC
Summary
Highly motivated and results-driven sales professional with over 13 years of experience in retail management, business development, and customer relationship management. Proven track record of exceeding sales targets, driving revenue growth, and delivering exceptional customer service. Seeking to leverage strong leadership skills and sales expertise to excel as a New Vehicle Sales Consultant at Nunawading Auto Pty Ltd.
Overview
10
10
years of professional experience
Work History
Business Manager
Home Decoration & Outdoor
Melbourne
03.2023 - Current
- Developed and executed strategic sales plans, resulting in significant business growth and increased revenue
- Led sales teams to achieve and exceed targets, providing coaching and support to drive performance
- Cultivated strong relationships with customers, ensuring exceptional service and satisfaction.
Warehouse Manager
Self-Serviced Furniture Area
Springvale
08.2020 - 02.2023
- Implemented sales strategies to maximize product sales and profitability in the furniture area
- Trained and coached sales staff to enhance their sales skills and product knowledge
- Collaborated with cross-functional teams to optimize sales processes and improve customer experience.
Business Manager
B2B and Services
Melbourne
09.2018 - 07.2020
- Drove B2B sales growth by identifying and capitalizing on new business opportunities
- Developed and maintained strong relationships with business clients, ensuring high levels of customer satisfaction and retention
- Managed sales team performance, providing guidance and support to achieve sales targets.
Showroom Manager
Children's IKEA
Springvale
09.2017 - 08.2018
- Led showroom sales initiatives, resulting in increased foot traffic and sales conversions
- Implemented promotional campaigns and events to drive customer engagement and loyalty
- Mentored sales staff to deliver exceptional customer service and exceed sales goals.
Department Manager
Home Organization and Lighting
Springvale
03.2014 - 08.2017
- Managed sales operations for the home organization and lighting department, achieving sales targets and KPIs
- Developed product merchandising strategies to optimize product visibility and drive sales
- Resolved customer inquiries and concerns, ensuring a positive shopping experience.
Education
Master of Arts - Business
Monash University
Melbourne, VIC09.2010
Bachelor of Arts - Business
Foreign Trade University
Hanoi12.2005
Skills
- Sales and Negotiation Expertise
- Customer Relationship Management
- Leadership and Team Development
- Strategic Planning and Execution
- Excellent Communication and Presentation Skills
- Results-Oriented Approach
- Attention to Detail and Problem-Solving
- Adaptability and Flexibility
- Direct Sales
- Data Collection
References
Available upon request.
Languages
Vietnamese
Native or Bilingual
Timeline
Business Manager
Home Decoration & Outdoor
03.2023 - Current
Warehouse Manager
Self-Serviced Furniture Area
08.2020 - 02.2023
Business Manager
B2B and Services
09.2018 - 07.2020
Showroom Manager
Children's IKEA
09.2017 - 08.2018
Department Manager
Home Organization and Lighting
03.2014 - 08.2017
Master of Arts - Business
Monash University
Bachelor of Arts - Business
Foreign Trade University