Alex Pham
Liverpool,NSW
Summary
Highly motivated individual with a passion for excellent customer service. Strong work ethic and team player attitude. Extensive experience in the hospitality and retail industries, focusing on customer relations, problem-solving, and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Proven track record in the sales industry, excelling in customer service, building relationships, and fostering a positive work environment. Excellent communication skills and ability to seamlessly collaborate with team members to ensure tasks are completed to the highest standard. Committed to delivering a superior customer experience through prompt service and a friendly attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apprentice
Matrix IT Group
03.2022 - 05.2022
- Company Overview: This work position was for 'Work Placement' in order to obtain a Certificate II in Information Design Technology
- Worked fast to complete tasks and meet daily deadlines
- Followed instructions and procedures to complete assigned tasks
- Loaded, unloaded, and moved material to and from storage and production areas
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Operated equipment and machinery safely to prevent accidents
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Developed effective improvement plans in alignment with goals and specifications
- Maintained database systems to track and analyze operational data
- This work position was for 'Work Placement' in order to obtain a Certificate II in Information Design Technology
Crew Team Member
Findstaff / Warehousing
05.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Assembled products according to changing daily work orders and specific customer needs.
Crew Team Member
Tecworks International / Samsung
09.2022 - 03.2023
- Recorded orders by answering customer questions and entering requests in the system.
- Operated register to process payments and collect cash payments for order totals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to stock in assigned department.
- Provided knowledge of product requests from customers
CREW MEMBER
Mcdonalds
04.2021 - 12.2022
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Assisted other team members to achieve goals
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Stocked shelves to organize aisles in assigned department
Education
Cybersecurity - Information Technology
University of Technology Sydney
Sydney, NSW11-2027
HIGH SCHOOL DIPLOMA -
Liverpool Boys Highschool
Liverpool, NSW11-2023
Skills
- Performance Improvement
- Supply management
- Heavy lifting
- Customer service
- Work planning and scheduling
- Item restocking
- Problem-solving
- Stocking and Replenishing
- Company Standards
- Time Management
- Willingness to Learn
- Adaptability and Flexibility
- Salesmanship
- Interactive Communication Skills
- Cash Handling
Certification
Certificate II Information Technology
Languages
Vietnamese
Professional Working
English
Native or Bilingual
References
- James Harris, Year Advisor, Liverpool Boys Highschool, James.harris73@det.nsw.gov.au
- Christopher Williams, Year Advisor, Liverpool Boys Highschool, christopher.williams114@gmail.com
- Gail Tucker, School Personnel, Liverpool Boys Highschool, GAIL.TUCKER@det.nsw.gov.au
- Zac, Employer/ Teacher, MatrixIT, zac@matrixit.com.au
Awards
- Top Student in Information Design Technology
- Top Student in Modern History
Timeline
Crew Team Member
Findstaff / Warehousing
05.2024 - Current
Crew Team Member
Tecworks International / Samsung
09.2022 - 03.2023
Apprentice
Matrix IT Group
03.2022 - 05.2022
CREW MEMBER
Mcdonalds
04.2021 - 12.2022
Certificate II Information Technology
Cybersecurity - Information Technology
University of Technology Sydney
HIGH SCHOOL DIPLOMA -
Liverpool Boys Highschool
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