Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
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Alex Porter

Sydney,NSW

Summary

Eager and ambitious young professional seeking a new challenge to embark on a dynamic career journey. With a hunger to learn, a passion for personal growth, and an unwavering commitment to hard work, ready to bring my enthusiasm and dedication to a forward-thinking organisation that values innovation and fosters professional development. My goal is to contribute my skills, adaptability, and fresh perspective to make a positive impact on the team and the company as a whole.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Success Analyst

Superhero
02.2023 - Current
  • Providing exceptional customer service and support to clients via online chat and email, proactively identifying and anticipating their needs to deliver solutions promptly and professionally with empathy and awareness
  • Troubleshoot and resolve around 1,000 customer tickets and issues while collaborating with internal teams to ensure customer satisfaction and improved processes
  • With strong problem-solving and analytical skills, continuously striving to improve the customer experience while providing management feedback on customer needs and trends
  • A member of the Superhero social committee, where I played a role in organising and planning social events, fostering a sense of unity and camaraderie within the company
  • Contributed to the company's culture but also demonstrated my commitment to creating a dynamic environment that values differences and treats everyone with respect, in line with my advocacy for diversity and inclusion
  • Named Superhero Sidekick for Q3, an acknowledgment of my hard work and contributions, as voted by my colleagues
  • This recognition not only affirmed my dedication to providing excellent customer service but also reflected the high regard in which I was held by my peers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed standard operating procedures and internal processes related to the program.
  • Evaluated diverse organisational systems to identify workflow, communication, and resource utilisation issues.

Head of Junior Cross Country and Sports Coach

Wenona School
01.2018 - 01.2023
  • As a highly experienced coach, my success has been demonstrated through the successful implementation and leadership of sports programs for junior and high school athletes across the cross country, football, athletics, and touch football
  • Effectively coordinated and managed coaches and athletes, resulting in the highest number of girls qualifying for the CIS and IPSHA teams that the school has seen in recent years
  • My strong communication skills, commitment to staying up to date with the latest coaching techniques and strategies and ability to work well with others have been the keys to my success as a coach.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.

Senior Snare Drum Teacher

The Scots College
01.2015 - 01.2023
  • Consistently demonstrated a proven track record of developing high school drummers in a positive and supportive manner
  • My strong ability to set clear goals and expectations, provide regular feedback, and encourage practice has enabled me to successfully foster a positive and supportive environment that offered challenges and opportunities for growth
  • Through my efforts, helped lead the senior A and B Band to victories at both the State and National levels.

Hospitality Supervisor

Greenwood Hotel, North Sydney
01.2016 - 01.2019
  • Experienced in engaging with patrons at large-scale events and delivering exceptional service
  • Proficient in effectively communicating with and promptly responding to the needs of a diverse customer base, while maintaining a professional and diplomatic approach to managing challenging situations
  • Accustomed to thriving in fast-paced and high-pressure environments, consistently delivering high-quality work independently
  • Demonstrated strong proficiency in customer service, order-taking, and executing tasks efficiently and effectively
  • Skilled in collaborating both independently and as part of a team, with exceptional problem-solving and time management abilities.

Education

Bachelor of Engineering - Mechanical

Macquarie University
Sydney

Bachelor of Commerce - Finance

Macquarie University
Sydney, NSW
12.2023

Skills

  • Microsoft Office / Google Suite (Advanced Excel)
  • SQL - PostgreSQL
  • Python (Pandas, NumPy, SciPy, Matplotlib)
  • Tableau & Power BI
  • RG146 Licenced - Financial Advice Compliant
  • Jira, Confluence, Slack, Asana and Zendesk
  • Adaptability
  • Product Knowledge
  • Active Listening
  • Analytical Mindset

Websites

Certification

DataCamp Certifications, 2021, Current, Utilised DataCamp to improve my skills in SQL, Python, Excel, and data science fundamentals, completing both the Data Analyst Professional and Data Science Professional certifications. Through interactive courses and hands-on exercises, I gained a strong foundation in data analysis and visualisation, as well as in-depth knowledge of programming languages essential for data analysis. These skills have helped me to analyse better and interpret data which have been invaluable in my professional development.

Hobbies and Interests

An adaptable and team-oriented individual with a strong interest in staying current with emerging technologies and competitive activities. My diverse range of interests, including football, cycling, infrastructure and construction, programming, and investing, has helped me to develop a well-rounded skill set. Someone who enjoys socialising with friends and participating in team sports such as touch football and social netball. Confident in my ability to take on new challenges and make a positive impact in any role.

Timeline

Customer Success Analyst

Superhero
02.2023 - Current

Head of Junior Cross Country and Sports Coach

Wenona School
01.2018 - 01.2023

Hospitality Supervisor

Greenwood Hotel, North Sydney
01.2016 - 01.2019

Senior Snare Drum Teacher

The Scots College
01.2015 - 01.2023

Bachelor of Engineering - Mechanical

Macquarie University

Bachelor of Commerce - Finance

Macquarie University

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Alex Porter