Alexandra Scott
Lidster,NSW
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Operations Manager
Horise Pty Ltd T/A Middlebrook Valley Lodge Wakefield Stud & Redbank Estate
Scone
01.2022 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managed scheduling, training and inventory control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Enforced federal, state, local and company rules for safety and operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer concerns with suitable solutions.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Operations Manager
Aquis Farm Pty Ltd
Murrurundi, NSW
04.2018 - 12.2020
- Managed scheduling, training and inventory control.
- Developed and implemented operational procedures to ensure quality standards are met.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Foaling Manager
Segenhoe Stud
Scone, NSW
03.2013 - 01.2017
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
Associate of Applied Science - Horse Husbandry Farm Management
Roseworthy Agricultural College
Gawler, SA04-1991
High School Diploma -
PLC Pymble
Sydney, NSW11-1988
Skills
- Client relations
- Schedule management
- Project management abilities
- Health and safety compliance
- Employee motivation
- Account recordkeeping
- Microsoft office expertise
- Organizational management
Timeline
Operations Manager
Horise Pty Ltd T/A Middlebrook Valley Lodge Wakefield Stud & Redbank Estate
01.2022 - Current
Operations Manager
Aquis Farm Pty Ltd
04.2018 - 12.2020
Foaling Manager
Segenhoe Stud
03.2013 - 01.2017
Associate of Applied Science - Horse Husbandry Farm Management
Roseworthy Agricultural College
High School Diploma -
PLC Pymble