Summary
Overview
Work History
Skills
Personal Information
References
Timeline
Generic

Alex Spiniello

ST MARYS,SA

Summary

Results-oriented and highly skilled Corporate Sales and Operations professional with a proven track record of success over 5 years. Adept at cultivating and maintaining strong business partnerships, I specialize in driving revenue growth and enhancing existing relationships. My expertise lies in collaboration, account management, and a commitment of workplace relationships. Committed to delivering positive outcomes for the businesses I serve, I seek opportunities to leverage my experience and skills to contribute to the success of a dynamic organization.

Overview

22
22
years of professional experience

Work History

Account Manager/Operations

Telstra
Adelaide, SA
10.2018 - Current
  • Manage and maintain a portfolio of established customers
  • Collaborating with various Telstra Partners for projects & maintaining gold standard rapport
  • Utilizing Microsoft teams and in person meetings for social/work catch ups to improve/maintain our standings with partners
  • Successfully thrived in a newly temporarily built team to assist the top 10% of Telstra customers moving over to Microsoft NCE from legacy services
  • Utilize Telstra systems, including CRM tools, salesforce and Telstra apps marketplace
  • Coordinating my sales solution acceptance implementation via partners or internal while overseeing the project completion
  • Identify new opportunities and build future revenue within my current portfolio
  • Assist with complicated site issues and provide suitable solutions through problem solving
  • Cultivate successful relationships with customers and partners while contributing to new developments
  • Operated within Agile methodology for efficient project progress
  • Met with departmental managers to discuss project status and determine action plans
  • Coordinated efforts between departments to ensure smooth transition from legacy plans to new updated plans

Salesperson

Telstra - Retail
Adelaide, SA
06.2017 - 10.2018
  • Provided exceptional customer service
  • The sales of phones, fixed broadband, mobile broadband, and foxtel services
  • Achieved and surpassed strict monthly and daily KPI targets
  • Efficiently used seibel and mnc databases for customer management
  • Resolved customer phone/iPad issues at the tech bar
  • Conducted follow-ups via email, phone, and text
  • Created contracts with customers & implemented orders
  • Adapted to manual paperwork during system failures/tech issues
  • Developed creative solutions to address customer issues and complaints

Fundraiser

Chameleon Customer Contact (Firefighters & RSL)
Adelaide, SA
09.2016 - 06.2017
  • Provided customer service and sales support
  • Engaged in fundraising activities
  • Achieved and exceeded strict KPI targets
  • Conducted face-to-face sales interactions
  • Provided customer service by answering questions, resolving complaints, and addressing concerns

Sales

Dynek
Adelaide, SA
10.2015 - 07.2016
  • Sold medical products to various healthcare professionals
  • Completed day-to-day duties accurately and efficiently
  • Conducted face-to-face and phone sales
  • Managed data entry and collected invoice payments
  • Utilized databases for client management
  • Performed cold calling and achieved weekly KPI’s
  • Engaged in daily business development activities
  • Provided consultations on specific suture types for surgeries
  • Maintained relationships with existing clients

Sales/Fundraiser

Women's & Children's Hospital
Adelaide, SA
01.2015 - 07.2015
  • Engaged in fundraising activities
  • Conducted face-to-face sales interactions
  • Achieved and exceeded strict KPI targets
  • Demonstrated product knowledge

Sales/Fundraiser

CANCER COUNCIL
Adelaide, SA
06.2014 - 01.2015
  • Engaged in fundraising activities
  • Conducted face-to-face sales interactions
  • Achieved and exceeded strict KPI targets
  • Demonstrated product knowledge

Factory Worker

Continental Corporation
Bundoora, VIC
01.2011 - 01.2014
  • Conducted quality control on vehicle car parts
  • Supervised other employees under training
  • High attention to detail, identifying any manufacturing errors
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements
  • Received incoming shipments and reviewed contents against purchase order for accuracy

Industrial Sandblaster/Spray Painter

Transfield Services
Adelaide, SA
01.2006 - 01.2010
  • Performed industrial sandblasting to precise specifications inside and outside of our defense submarines
  • Spray painted to the precise film specifications
  • Utilized power tools and worked with heights
  • Majority of work was performed in confined space with ample confined space training
  • Worked as a defense contractor on our collins class submarines
  • Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris

Farm Hand

Parents
Cummins, SA
01.2002 - 01.2006
  • Assisted with shearing
  • Performed general maintenance tasks
  • Engaged in crop burning
  • Assisted with seeding and harvesting
  • Participated in herding cattle and sheep

Skills

  • Partner management
  • Business & partner relationships
  • Lead Generation
  • Preparing Contracts
  • Project Management
  • Accounts Payable/Receivable
  • Sales Tactics
  • Delegating Work
  • CRM tools
  • Account Management
  • Client Relationship Management
  • Customer Service
  • Contract Negotiation
  • Excellent Communication Skills
  • Sales Operations
  • Revenue Generation
  • Employee Development
  • Customer Retention
  • KPI Tracking
  • Resource Allocation
  • Teamwork and Collaboration
  • Complaint Handling
  • Assignment Delegation
  • Decision-Making

Personal Information

D.O.B - 13th December 1986                                    Currently holds an active drivers license for 7 years, class C

References

  • TELSTRA, MANAGER, TLS UNLEY - CURRENT POSITION RETAIL AREA MANAGER - ZIKE GROUP, CRAIG DRABSCH, 0455 053 892 (call to request email please)
  • TELSTRA, ACCOUNT MANAGER, SIMON CAVAIUOLO, 08 8433 8843, +61 450367466, simon.cavaiuolo@team.telstra.com
  • TELSTRA, TEAM MANAGER, MICHELLE EVDOKIOU, 08 8433 4185, michelle.evdokiou@team.telstra.com

Timeline

Account Manager/Operations

Telstra
10.2018 - Current

Salesperson

Telstra - Retail
06.2017 - 10.2018

Fundraiser

Chameleon Customer Contact (Firefighters & RSL)
09.2016 - 06.2017

Sales

Dynek
10.2015 - 07.2016

Sales/Fundraiser

Women's & Children's Hospital
01.2015 - 07.2015

Sales/Fundraiser

CANCER COUNCIL
06.2014 - 01.2015

Factory Worker

Continental Corporation
01.2011 - 01.2014

Industrial Sandblaster/Spray Painter

Transfield Services
01.2006 - 01.2010

Farm Hand

Parents
01.2002 - 01.2006

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Alex Spiniello