Summary
Overview
Work History
Skills
Timeline
Generic

Alex Stuart

Gold Coast,QLD

Summary

Dedicated customer service professional with a strong focus on delivering exceptional experiences. Known for a keen eye for detail, ensuring accuracy and quality in every interaction. Proven ability to work effectively under pressure, maintaining composure and professionalism in fast-paced environments. Highly skilled in collaboration, contributing positively to team dynamics and achieving collective goals. Committed to fostering positive relationships and continually enhancing customer satisfaction through attentive and responsive service.

Overview

8
8
years of professional experience

Work History

Passenger Services Agent

Swissport/DHL
01.2023 - 10.2024
  • Efficiently processed check-ins for up to 500 bags daily, ensuring compliance with CAA guidelines and safety regulations.
  • Managed boarding procedures for up to 10 flights per day, facilitating a smooth and timely experience for passengers.
  • Delivered exceptional customer service by maintaining a friendly and approachable personality, promptly resolving passenger inquiries and concerns.
  • Assisted in ensuring all passenger documentation was accurate and up-to-date, contributing to the seamless travel experience.
  • Adapted to changing situations with a positive attitude, demonstrating strong problem-solving skills in high-pressure scenarios while adhering to CAA standards.

Volunteer Journalist

Rockflesh Online Magazine
03.2022 - 10.2024
  • Attended and reviewed live performances, providing insightful commentary on the music, atmosphere, and overall experience for the website's online audience.
  • Captured high-quality photos of bands and performances to accompany articles, showcasing the energy and vibe of the events.
  • Conducted engaging interviews with band members, focusing on their creative process, experiences, and upcoming projects to share exclusive content with our readers.

Front of House Assistant

Tough Mary's Bakehouse
03.2022 - 12.2022
  • Greeted and assisted customers with their orders, providing friendly and efficient service while ensuring a positive shopping experience.
  • Made and served coffee and other beverages, maintaining high standards of quality and presentation.
  • Restocked shelves with baked goods and supplies, while adhering to food safety standards and cleanliness protocols to ensure a safe environment.

Front of House Assistant

Shake, Waffle 'n' Roll
10.2021 - 03.2022
  • Crafted a variety of desserts, including milkshakes, cookie doughs, and waffles, ensuring high quality and presentation.
  • Provided exceptional customer service, taking orders and serving customers in a friendly and efficient manner.
  • Maintained a clean and organized work environment by regularly cleaning surfaces and equipment, adhering to health and safety standards.

Inbound Calls Handler

Scottish Power
03.2021 - 10.2021
  • Answered incoming calls regarding electricity plans, providing prompt and professional assistance to customers.
  • Evaluated customer needs and offered tailored recommendations on the best energy tariffs to suit their requirements.
  • Identified and suggested actionable steps customers could take to reduce monthly payments and enhance energy efficiency.
  • Promoted and sold boiler care plans to customers, providing information on repair options and ensuring peace of mind for their heating needs.


Fulfillment Associate

Amazon
10.2020 - 03.2021
  • Stowed incoming inventory efficiently, ensuring all items were organized and easily accessible in accordance with Amazon's standards.
  • Picked customer orders accurately and promptly, verifying items to maintain high levels of accuracy in order fulfillment.
  • Packed orders securely, using appropriate materials to protect products during shipping while adhering to Amazon’s packaging guidelines.
  • Maintained a clean and safe working environment, following all safety protocols and contributing to overall team efficiency.

Administrator

His Majesty's Revenue & Customs
08.2019 - 11.2019
  • Completed paperwork for inbound shipments arriving by sea and air, ensuring all documentation was accurate and compliant with regulatory standards.
  • Conducted thorough reviews of incoming goods to identify any items deemed unsafe for entry into the country, taking appropriate action as needed.
  • Liaised with vessel crews to address and resolve any issues that arose during the shipping process, maintaining clear communication and facilitating swift resolutions.

Reed Specialist Recruitment

Screening Team Leader
04.2017 - 11.2018
  • Oversaw the pilot scheme for a new overnight working project, leading a team of 11 members in efficiently managing and responding to inbox messages.
  • Developed and implemented processes to ensure all team members adhered to service level agreements (SLAs) for timely responses.
  • Provided training and support to team members, fostering a collaborative environment that encouraged effective communication and problem-solving.
  • Monitored performance metrics and provided regular feedback to the team, identifying areas for improvement and ensuring project goals were met.

Skills

  • Team Leadership
  • Effective Communication
  • Time Management
  • Process Improvement
  • Problem-Solving
  • Performance Monitoring
  • Customer Service Orientation
  • Training and Development
  • Attention to Detail
  • Adaptability

Timeline

Passenger Services Agent

Swissport/DHL
01.2023 - 10.2024

Volunteer Journalist

Rockflesh Online Magazine
03.2022 - 10.2024

Front of House Assistant

Tough Mary's Bakehouse
03.2022 - 12.2022

Front of House Assistant

Shake, Waffle 'n' Roll
10.2021 - 03.2022

Inbound Calls Handler

Scottish Power
03.2021 - 10.2021

Fulfillment Associate

Amazon
10.2020 - 03.2021

Administrator

His Majesty's Revenue & Customs
08.2019 - 11.2019

Reed Specialist Recruitment

Screening Team Leader
04.2017 - 11.2018

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Alex Stuart