Summary
Overview
Work History
Skills
Personal Information
Training
Timeline
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Alex Warneke

Alex Warneke

Aintree

Summary

A coffee enthusiast with over 12 years in the industry developing sales and growth strategies for companies by forging solid relationships between major brands and their target customers across domestic and commercial markets. Experience in recruiting, leading and developing highly effective technical teams and in forging solid relationships between major brands and their target customers across domestic and commercial markets. Proven track record managing relationships between suppliers and the business to ensure all grow together.

Overview

13
13
years of professional experience

Work History

Technical Manager

Global Facilities Maintenace
06.2021 - Current
  • Provided onboarding training for technicians including risk mitigation and electrical safety
  • Provided ongoing theory and hands on training for technicians nationally on repairing machinery for Starbucks, BP, 7 Eleven and more
  • Provided 24/7 technical support over the phone nationally
  • Developed and executed solutions to customer needs and drivers through hands-on engagement
  • Wrote detailed technical documentation for company products
  • Analysed weekly reports from technicians to help provide solutions before problems were created
  • Created complete strip and rebuild processes for refurbishment of boilers and brewing units
  • Led and assisted technical upgrade projects for clients by working and coordinating with customers and management to ensure all needs were met
  • Assessed expected technical challenges and developed proactive solutions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Developed and implemented preventive maintenance procedures

Technician / Operations Manager

Espresso Fix
04.2018 - 06.2021
  • Responsible for daily repair and store operations
  • Ensured staff were adequately trained and were motivated to be productive
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Created improvement plans including preventative maintenance routines and ensured repair processes continued smoothly
  • Negotiated with suppliers on a daily basis to ensure the lowest costs on machinery, accessories and parts
  • Coordinated contractors nationally to ensure all customers were handled in a timely manner
  • Led regular barista training courses both on site and in the showroom

Technician / Domestic Service Manager

CMR, Coffee Machine Repairs & Service
02.2016 - 04.2018
  • Responsible for day-to-day repair services, management duties, training new staff and building relationships with both customers and suppliers
  • Managed quality assurance and reduced defect losses for all brands/products
  • Coordinated the showroom team and technicians to deliver repairs on time
  • Organised trade show booths and attended industry events on a regular basis

Showroom Manager

CMR, Coffee Machine Repairs & Service
04.2013 - 02.2016
  • Acted as a key point of contact for the company ensuring a high-standard of customer service
  • Responsible for overseeing major client accounts, reducing store's shrinkage and assisting business owners with new sales strategy
  • Optimised customer experience within the showroom showcasing exclusive brand campaigns and monitoring leads generated

Sales Representative

Riva Corporation
05.2011 - 01.2013
  • Responsible for reaching sales targets whilst nurturing client relationships
  • Extended sales contracts by addressing client pain points and concerns and negotiating new agreed services that satisfied both Riva and the client
  • Provided on site training for customers as well as technical repairs or installations

Skills

  • Ability to drive change
  • Growth management
  • Rapport building
  • Strategic planning
  • Equipment repair
  • Cost control
  • Operations monitoring
  • Staff management and development
  • Project Management
  • Customer Relationship Management (CRM)
  • Process Improvement

Personal Information

Title: Sales, Operations & Technical Repairs

Training

Proud Mary Coffee, Specialty Coffee Training - Roasting, Brewing and Sensory Skills Brand, regulations and standards training, ECM, HLF, Rocket, Gaggia, Saeco, Delonghi, Sanremo

Timeline

Technical Manager

Global Facilities Maintenace
06.2021 - Current

Technician / Operations Manager

Espresso Fix
04.2018 - 06.2021

Technician / Domestic Service Manager

CMR, Coffee Machine Repairs & Service
02.2016 - 04.2018

Showroom Manager

CMR, Coffee Machine Repairs & Service
04.2013 - 02.2016

Sales Representative

Riva Corporation
05.2011 - 01.2013

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Alex Warneke