Alex Wheatley

• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Developed campaigns and specific marketing strategies to grow customer base.
• Developed customized fitness plans for wide range of clients to expand services.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Prepared weekly employee work schedules to meet operational needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Operations/Administration

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Promptly addressed customer inquiries and complaints to foster swift resolution.

• Exhibited excellent people skills during interaction with employees and customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers and helped with product questions, selections, and purchases.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Trained and developed new employees for ease of transition into team.

• Learned roles of other departments to provide coverage and keep store operational
• Helped customers find specific products, answering questions and offering advice
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers