Alexa Ciappina
Noosaville,QLD
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Hotel Intercontinental honed my skills in guest service and cleanliness standards. By innovating glassware organization at Sushi Yah Man, I boosted efficiency and satisfaction.
My adeptness in teamwork and sanitation practices consistently uplifted dining experiences, achieving notable service quality improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Bartender Apprentice
Sushi Yah Man
10.2022 - 03.2023
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Increased efficiency behind the bar by creating an improved system for organizing glassware storage based on most frequently used items.
- Boosted customer satisfaction by providing personalized recommendations for drink selections based on individual preferences and dietary restrictions.
- Demonstrated adaptability by quickly learning new drink recipes and menu offerings upon request from customers or supervisors.
- Developed knowledge of various cocktails and drink recipes to ensure consistent quality.
Barista
Clandestino Caffe
12.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista and Waitress
Press At Noosa
10.2022 - 01.2023
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Barista and Waitress
Double Shot
09.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Waitress Trainer
Hotel Intercontinental
01.2010 - 03.2012
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Education
Licenciada En Composicion Coreografica - Licenciada En Composicion Coreografica
Universidad Nacional De Las Artes
Buenos Aires, Argentina07.2026
No Degree - Pilates
Body Organics Education
Sunshine Beach, QLD09.2024
Profesora - Danzas Arabes
Escuela De Danzas Arabes Saida
Buenos Aires, Argentina12.2015
Instructor De Pilates Reformer Y Mat - Pilates
Cuerpo Conciente
Buenos Aires Argentina10.2011
Skills
Cleaning and sanitation
Work Area Cleanliness
Guest service
Teamwork orientation
Cleanliness standards
Order Accuracy
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Timeline
Barista
Clandestino Caffe
12.2022 - 02.2023
Bartender Apprentice
Sushi Yah Man
10.2022 - 03.2023
Barista and Waitress
Press At Noosa
10.2022 - 01.2023
Barista and Waitress
Double Shot
09.2022 - 10.2022
Waitress Trainer
Hotel Intercontinental
01.2010 - 03.2012
Licenciada En Composicion Coreografica - Licenciada En Composicion Coreografica
Universidad Nacional De Las Artes
No Degree - Pilates
Body Organics Education
Profesora - Danzas Arabes
Escuela De Danzas Arabes Saida
Instructor De Pilates Reformer Y Mat - Pilates
Cuerpo Conciente
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