Alexa Rochon

Work History

Powerlink Energy (Australia)

07.2024 - Current

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Improved employee productivity with effective time management strategies for daily tasks.

Glass House Bistro

04.2024 - 06.2024

Assisted in training new waitstaff members, fostering a team-oriented work environment.
Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.

Enzos Cucina

03.2023 - 05.2024

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Gerry's Cafe

04.2022 - 10.2022

Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Enhanced customer satisfaction by providing efficient and friendly service.
Contributed to team success by working collaboratively with other servers and kitchen staff.
Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.

Hill Top Pizzeria and Takeaway

09.2020 - 08.2021

Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
Provided exceptional customer service, resulting in repeat business and positive online reviews.
Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.