ALEXA TOUNTZIS
Melbourne,VIC
Summary
Diligent Project and Business Support Officer with 5 years of experience in the government sector. Proven ability to manage project timelines, enhance communication across teams, and streamline administrative processes. Skilled in project coordination, stakeholder management, and improving documentation accuracy to support successful project delivery.
Overview
5
5
years of professional experience
Work History
Assistant Training Instructor
CED Program - Department of Justice and Community Safety
09.2025 - Current
- Lead the delivery and facilitation of training sessions across Victoria, supporting police instructors in presenting complex lessons aligned with strategic course objectives for all sworn members.
- Conduct thorough monitoring and assessment of trainee performance using rigorous evaluation criteria to ensure operational readiness and skill competency.
- Manage the setup, operation, and secure storage of all training equipment and facilities, ensuring seamless training environments statewide.
- Enforce strict safety protocols and proactively address risks during training to safeguard all participants.
- Provide critical administrative and operational support to CED Project teams, operational safety units, and People Development Command (PDC), enhancing training program effectiveness and coordination.
IT Project Administrator
CED Program - Department Of Justice And Community Safety
03.2024 - 06.2025
- Coordinated project schedules and logistical timelines for public safety initiatives and large-scale installations (DataVoice, Rendine, PMT/GenX Security Systems).
- Managed documentation and record-keeping to ensure compliance with departmental regulations.
- Utilised data tracking systems (e.g. evidence.com) for data analysis and reporting.
- Oversaw safe and compliant site visits across 300+ metropolitan and regional locations.
- Supported cross-functional workstreams by promoting customer-centric service delivery.
- Maintained corporate databases and processed administrative and distribution tasks.
- Represented the department in stakeholder meetings, delivering IT briefs and contributing to forward planning.
Business Support Officer
Department of Justice and Community Safety
08.2022 - 12.2023
- Provided high-level administrative and correspondence support to the Special Manager, Deputies, and cross-functional teams (Finance, Gaming, Governance, Compliance & Integrity), ensuring accurate communication via email, SharePoint, and internal platforms.
- Coordinated internal and external meetings with key stakeholders (including Crown Executive Management), including agenda preparation, scheduling, and minute-taking.
- Streamlined communication and information flow across departments to support collaborative decision-making.
- Supported the drafting and delivery of the Special Manager's final report to the Minister for Consumer Affairs, VGCCC, and the wider public.
- Prepared and distributed weekly closure package assessments (100–200 packages) and updated data registers accordingly.
- Collaborated with the legal team to prepare, research, and file over 2,000 legal documents via SharePoint.
- Provided general support in HR (onboarding, spreadsheet maintenance) and finance functions (monthly accruals, inventory orders, invoice processing) using Oracle.
- Circulated key updates from Crown Metaspace to workstreams to inform the development of the final activity report.
- Maintained working knowledge of legislation, statutory rules, and compliance directives related to Crown Casino operations.
Casual Customer Service Administrator
Alliance Française de Melbourne
03.2022 - 12.2022
- Collaborated with the Director of Studies to schedule and allocate classes using CMS software.
- Coordinated with event managers and directors to plan and deliver successful events.
- Communicated clearly and professionally with students, staff, and tutors across multiple channels (email, phone, face-to-face).
- Liaised with reception and operations teams to ensure adherence to organisational policies and procedures.
- Worked collaboratively with team members to plan, negotiate, and manage administrative tasks.
- Built and maintained strong working relationships with team leaders, directors, stakeholders, and executives.
Business Support Officer
Department of Justice and Community Safety
03.2022 - 07.2022
- Provided high-level administrative support to FES, FVS, and ESS teams, delivering accurate, end-to-end task management.
- Developed and maintained comprehensive filing systems for efficient data management and retrieval.
- Assisted in the preparation of reports, ensuring accuracy and compliance with departmental standards.
- Developed strong working relationships with team leaders, directors, stakeholders, and chief executives.
Resident Support Officer
Department of Justice and Community Safety - Covid Quarantine Victoria (CQV)
01.2021 - 03.2022
- Oversaw quarantine operations to ensure compliance with health regulations and guidelines.
- Coordinated interdepartmental communications to facilitate timely information sharing regarding quarantine policies.
- Developed training programs for staff to enhance operational efficiency and safety protocols.
Education
Bachelor Degree, Bachelor of Business - Tourism
La Trobe University
Bundoora Melbourne, VIC01.2018
Bachelor of Business - Business
ESSCA École De Management
France 01.2018
Diploma in Languages - French
La Trobe University
Bundoora Melbourne, VIC01.2018
Diploma of Languages - Languages
IÉSEG École De Management
France 01.2016
Skills
- Language Skills:
- French Intermediate (B1 – B2 level)
- Computer Skills: Office (Word, Microsoft Forms, Excel, PowerPoint, Outlook, Outlook Calendar, One Note)
- IT systems: CIVICA, BOTS, TRIM, VIEW, ORACLE, SharePoint, ONCORD, APOLEARN, Crown Metaspace, Evideneccom, Aconex, CMS
Languages
English
Native or Bilingual
French
Professional Working
Italian
Limited Working
Timeline
Assistant Training Instructor
CED Program - Department of Justice and Community Safety
09.2025 - Current
IT Project Administrator
CED Program - Department Of Justice And Community Safety
03.2024 - 06.2025
Business Support Officer
Department of Justice and Community Safety
08.2022 - 12.2023
Casual Customer Service Administrator
Alliance Française de Melbourne
03.2022 - 12.2022
Business Support Officer
Department of Justice and Community Safety
03.2022 - 07.2022
Resident Support Officer
Department of Justice and Community Safety - Covid Quarantine Victoria (CQV)
01.2021 - 03.2022
Diploma in Languages - French
La Trobe University
Bachelor Degree, Bachelor of Business - Tourism
La Trobe University
Bachelor of Business - Business
ESSCA École De Management
Diploma of Languages - Languages
IÉSEG École De Management