Alexah Miles Perfecto

21-year-old elderly care worker who is passionate and gentle, with a background in customer service from work at McDonald's, Coles, and Domino's. Demonstrated ability to provide excellent care and support in stressful environments. Currently specialised on improving the quality living conditions for residents, showcasing empathy and proficient communication abilities. Alexah's ambition is to further education by pursuing a Bachelor of Nursing degree and becoming a registered nurse. Alexah have a strong commitment to lifelong learning and am enthusiastic about improving healthcare through the provision of kind and committed care to those in need.

1.3 years of experience as an experienced non-medical care provider supplying in-residential aged care.

Perform household chores, assist residents with personal hygiene and self-care, and offer company. Knowledgeable about working with seniors, adept at foreseeing and proactively meeting residents requirements. Passionate and patient, exhibiting a keen awareness of clarity.

• High Falls Risks Residents: Preventing and Maintaining Safety

• 8 Hour Mandatory Face to Face Training in February 2024 (Covers the following topics below) For completing Mandatory Training in 2024, that covers the following topics: Aged Care Quality Standards; Accreditation Standards; Charter of Aged Care Rights; Serious Incident Response Scheme; Open Disclosure; Bullying & Harassment - What it is and what you can do; Privacy, Dignity, Respect & Confidentiality; Infection Control; Restrictive Practice; Feedback & Complaints; Emergencies in Aged Care; Diabetes; Prevention and Management of Moisture Associated Skin Damage; Pressure Injury Identification and Escalation; Palliative Care; The Importance of Documentation; Behaviour Management and de-escalation in BPSD, Safe Manual Handling.

• Viral Gastroenteritis- Infection Prevention and Control- Education and Quiz.

• Completed the University Of Tasmania, Wicking (Dementia Research and Education Centre, the Aged Care Quality Standards - Introductory Exploring the role of Nurses, PCWs and Allied Health Professionals working in Aged Care - Introductory The Australian Aged Care System - Introductory Supporting People Living with Dementia - Introductory Palliative and End-of-Life Care - Introductory Person-centred Care - Introductory Cross Cultural Awareness - Introductory Oral Health Promotion - Introductory Aboriginal and Torres Strait Islander Cultural Awareness - Introductory Trauma-informed Care - Introductory Prevention of Falls - Introductory Wound Management and Pressure Injury Prevention - Introductory Promoting Mental Health and Wellbeing - Introductory Hearing Health - Introductory Introductory Learning Package.

• Supervised/BuddyShift team of 3 staff members.
• I documented and resolved an issue with the IRMA (sensor box) for one of the residents, as it wasn't functioning properly. I reported it on the MEX website, where staff report any resident-related issues, such as malfunctioning remote controls or clogged toilets. This led to the maintenance team fixing the problem and replacing the IRMA sensor box.
• I completed the Food and Fluid chart and managed the RODS (Resident of the Day) checking the resident's Vital Signs, by effectively following the instructions provided by the Registered Nurse.
• I used Telstra Health to document residents' charts, including weight, ADLs, food and fluid intake, behavior, and repositioning. Additionally, I utilised LeeCare for staff messages from residential managers and updates, and MEX to report maintenance issues.

I worked as a care staff member in a nursing home, supporting the residents on a daily basis, helping with personal hygiene as well as keeping an eye on their health.

Analysis: It came up to me that the timing of medications might be influencing how lively they are. During our handover, I shared these observations and suggested for a reconsideration of approaches as well as more staff participation in activities.

Presentation: I addressed particular instances, such as a resident who appeared less active after taking their afternoon medication and I shared with the team my analysis and comments. We had an honest conversation about how we might alter our strategy as a result. In order to improve involvement during the afternoons and reconsider medication timing, we made the decision to work with the nursing staff. It was really satisfying to see the residents' increased participation and improvement in general comfort as an outcome.

THE RESIDENTIAL AGED CARE SETTINGS (SOUTHERN CROSS CARE BROKEN HILL)

This technique makes sure the care staff giving the greatest care possible while also taking care of their personal wellbeing, in addition to keeping organised. It all comes down to finding a balance between caring for oneself and others.

• Know The Residents: Create bonds to gain knowledge about their needs
• Daily List: Write down daily tasks
• Balance Priorities: Prioritise critical tasks while being open to adjustments
• Teamwork: Communicate openly, and understand one another
• Reflection: Reflect shift by taking a moment to consider what went well.
• Continuous Learning: Attend training and share ideas colleagues
• Be Flexible: Be ready to adapt to unexpected situations.
• Exercise Self-love: Set aside time for your own health and provide mutual support.

RETAIL (COLES SUPERMARKET)

• Customer Service: It is essential that Staff have a plan in place for handling typical consumer concerns when they arise.
• Use of Technology: To keep yourself informed and in touch with your team, make use of any team-based tools.
• Team Coordination: Keep the lines of communication open with your coworkers. Regularly check in with each other about tasks and updates.

QUICK SERVICE RESTAURANT ( MCDONALDS, DOMINOS)

• Enhanced Workflow: Schedule responsibilities for hectic shifts and arrive on time.
• Customer Service: Greet customers warmly and address feedback positively.
• Specials And Promotions: Stay informed about current promotions to enhance sales.
• WHS AND OHS: Ensure cleanliness and participate in safety training.
• Taking order Management: Track and process orders quickly, or multitask.

Alexah started taking piano lessons when she was 8 years old and practiced hard for five years. She performed at four recitals, each one filled with excitement and a bit of nerves. At her last recital 2016, she was overjoyed to win "Best Performance of the Night." This special moment not only recognised her dedication but also boosted her confidence as she moved forward in her musical journey. During the pandemic, Alexah taught herself to play the ukulele and covered a number of songs. You can listen to her covers by searching for "Alexah Perfecto" on YouTube.

Renee Sullivan

Residential Aged Care Manager, Harold Williams Home (Southern Cross Care Broken Hill)

Binal Manish Patel

In-store Manager Dominos Broken Hill

Brendan Matthews

Shift Manager Mcdonalds Broken Hill