Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Abernethy

Sunshine Coast,QLD

Summary

Experienced with driving integrated solutions to meet customer business requirements. Utilizes strategic planning and technical acumen to enhance operational efficiency and contribute to meaningful sales interactions. Proficient in problem-solving, project management, and client engagement, ensuring consistent delivery of high-quality outcomes.

Overview

5
5
years of professional experience

Work History

Solutions Consultant (Formerly Customer Support Specialist)

ActiveCampaign
05.2022 - Current
  • Partner with clients and prospects to understand business and technical requirements ensuring there is a mutual fit with the ActiveCampaign platform functionality.
  • Conduct discovery sessions, product demonstrations, and proof-of-concepts of the more technical areas of the platform, to showcase value and align with customer goals.
  • Delivered measurable impact by exceeding KPIs and contributing to over $700k USD in revenue over the past 12 months.
  • Collaborate with cross-functional teams to design and implement customized solutions for clients in various industries.
  • Translate technical capabilities of the platform into business outcomes, providing consultative guidance for implementation and adoption.

Customer Success Manager

Yondo
03.2020 - 04.2022
  • Onboarded and developed strategic business relationships with customers to maximize ROI using the Yondo platform.
  • Conducted tailored product demonstrations and workshops for customers, partners, and stakeholders.
  • Advised clients on multivendor marketplace strategies, enabling adoption and expansion across diverse industries.
  • Managed customer support team to ensure high service levels and prompt issue resolution.
  • Supported upsell and cross-sell initiatives, creating additional value and driving revenue growth.

Education

BBA - Entrepreneurship

University of North Dakota
Grand Forks, ND

Graduate Certificate - Cyber Security

University of The Sunshine Coast
Sunshine Coast, QLD

Skills

  • MarTech Solutions Consulting
  • Customer Success & Retention
  • Solution Implementation
  • Product Demonstrations & Workshops
  • Stakeholder Management
  • Technical Troubleshooting
  • Communication & Presentation

Timeline

Solutions Consultant (Formerly Customer Support Specialist)

ActiveCampaign
05.2022 - Current

Customer Success Manager

Yondo
03.2020 - 04.2022

BBA - Entrepreneurship

University of North Dakota

Graduate Certificate - Cyber Security

University of The Sunshine Coast

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Alexander Abernethy