Alexander Abernethy
Sunshine Coast,QLD
Summary
Experienced with driving integrated solutions to meet customer business requirements. Utilizes strategic planning and technical acumen to enhance operational efficiency and contribute to meaningful sales interactions. Proficient in problem-solving, project management, and client engagement, ensuring consistent delivery of high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Solutions Consultant (Formerly Customer Support Specialist)
ActiveCampaign
05.2022 - Current
- Partner with clients and prospects to understand business and technical requirements ensuring there is a mutual fit with the ActiveCampaign platform functionality.
- Conduct discovery sessions, product demonstrations, and proof-of-concepts of the more technical areas of the platform, to showcase value and align with customer goals.
- Delivered measurable impact by exceeding KPIs and contributing to over $700k USD in revenue over the past 12 months.
- Collaborate with cross-functional teams to design and implement customized solutions for clients in various industries.
- Translate technical capabilities of the platform into business outcomes, providing consultative guidance for implementation and adoption.
Customer Success Manager
Yondo
03.2020 - 04.2022
- Onboarded and developed strategic business relationships with customers to maximize ROI using the Yondo platform.
- Conducted tailored product demonstrations and workshops for customers, partners, and stakeholders.
- Advised clients on multivendor marketplace strategies, enabling adoption and expansion across diverse industries.
- Managed customer support team to ensure high service levels and prompt issue resolution.
- Supported upsell and cross-sell initiatives, creating additional value and driving revenue growth.
Education
BBA - Entrepreneurship
University of North Dakota
Grand Forks, NDGraduate Certificate - Cyber Security
University of The Sunshine Coast
Sunshine Coast, QLDSkills
- MarTech Solutions Consulting
- Customer Success & Retention
- Solution Implementation
- Product Demonstrations & Workshops
- Stakeholder Management
- Technical Troubleshooting
- Communication & Presentation
Timeline
Solutions Consultant (Formerly Customer Support Specialist)
ActiveCampaign
05.2022 - Current
Customer Success Manager
Yondo
03.2020 - 04.2022
BBA - Entrepreneurship
University of North Dakota
Graduate Certificate - Cyber Security
University of The Sunshine Coast
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