Alexander Agostino
DUNLOP,ACT
Summary
As a versatile and dedicated professional, I have a diverse background in swim instruction, supervisory roles, and cafe operations. I possess extensive experience in teaching swimming techniques to individuals of all ages and abilities, which has helped me to develop exceptional communication, patience, and interpersonal skills. As a supervisor, I have demonstrated strong leadership, team-building, and conflict-resolution abilities, enabling me to foster a positive work environment and ensure smooth operations. Working in the fast-paced environment of the cafe industry, I have developed keen attention to detail, time management, and customer service skills, consistently delivering exceptional service and exceeding customer expectations. I seek to leverage this multifaceted skill set to pursue new opportunities and positively contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
YMCA Victoria
12.2018 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Cafe Worker
Calypso
02.2021 - Current
- Implemented waste reduction strategies by carefully portioning ingredients, minimizing food waste and controlling costs.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Provided support during special events or catering orders to ensure successful execution of client requests.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
Learning Support Assistant
Department Of Education
02.2020 - 02.2022
- Collaborated with teachers to develop differentiated instruction strategies for diverse learners.
- Contributed to the planning and execution of extracurricular activities that enriched students'' educational experiences outside the classroom setting.
- Prepared materials and resources for lesson delivery, streamlining the teaching process for educators.
Education
Bachelor of Primary Education - Health And Physical Education
University of Canberra
Canberra, ACT08.2026
Skills
- Staff Development
- Staff Management
- Staff Leadership
- Customer Service
- Quantitative skills
- Policy Enforcement
- Processes and procedures
- Resource Allocation
- Food Safety
- Incident Reporting
- Teamwork and Collaboration
- Supply Restocking
Certification
- First Aid Training - 27th of January 2022 to 27th of January 2025
- CPR Training - 27th of January 2024 to 27th of January 2025
Timeline
Cafe Worker
Calypso
02.2021 - Current
Learning Support Assistant
Department Of Education
02.2020 - 02.2022
Supervisor
YMCA Victoria
12.2018 - Current
Bachelor of Primary Education - Health And Physical Education
University of Canberra
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