Alexander Bailey
Highton,VIC
Summary
Proven ability to handle diverse responsibilities, ranging from front-desk operations and guest relations to ensuring safety in aquatic environments and providing high-quality dining service. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and have excellent communication skills, attention to detail, and a strong commitment to delivering exceptional service. Adept at working in fast-paced environments, multitasking, and maintaining a positive and welcoming attitude under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
The City Of Greater Geelong
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents.
Pool Lifeguard
The City Of Greater Geelong
10.2022 - Current
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Trained new lifeguards on safety procedures and protocol.
Casual Sales Assistant
Gazman
11.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Waiter
Sober Ramen/Sumi/Man Bo
04.2021 - 07.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelor of Nursing - Medicine (Pre-Medicine)
Deakin University
Geelong, VIC2026
The Geelong College
Geelong11.2023
Skills
- Patron Support
- People Skills/communication skills
- Emergency Awareness
- Cash Handling
- Pos Operation
- Banking
Accomplishments
- House captain and school prefect during year 12
Certification
- LSV certified Pool Lifeguard
- Level 2 First aid certificate
- Working with children's Check (employee)
Timeline
Receptionist
The City Of Greater Geelong
02.2024 - Current
Casual Sales Assistant
Gazman
11.2023 - 03.2024
Pool Lifeguard
The City Of Greater Geelong
10.2022 - Current
Waiter
Sober Ramen/Sumi/Man Bo
04.2021 - 07.2022
Bachelor of Nursing - Medicine (Pre-Medicine)
Deakin University
The Geelong College
- LSV certified Pool Lifeguard
- Level 2 First aid certificate
- Working with children's Check (employee)
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