Alexander Brelsford
Chermside,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer service representative
Coles Express
11.2021 - Current
- Customer service, stock management, cleaning, closing the store, reporting theft, answering the phone, all shifts are worked independently with no supervision.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
customer service
Tommo's Fish and Chippery
01.2019 - 01.2020
- My duties included serving customers, answering phones, merchandising, processing payment via EFTPOS and cash, confirming Uber Eats orders, cleaning, refilling of take-away containers and sauces.
Education
Grade 12 Graduate -
Craigslea State High School
Chermside West, QLD11.2020
Certificate I - Information, Digital Media And Technology
Craigslea State High School
Chermside West, QLD11.2018
Statement of Attainment -
Embark College
Brisbane09.2020
Skills
- Excellent computer skills
- Work autonomously as well as in a team
- Proactive
- Time-management
- Quick Thinker
- Fast learner
- Skilled in Microsoft Office Suite
- Punctual and reliable
- Customer Service
- Excellent Communication Skills
- Critical Thinking
- Customer Relations
Activities
I am an aspiring author, and an avid Dungeon’s and Dragons player in which I have run my own campaigns. During school I helped run the eSport program alongside the teachers and helped set up the anime club. I enjoy solving problems especially when required to think outside of the box. I really enjoy watching anime, reading manga and have a special interest in Japanese culture.
References
- Shaminder Singh, store manager, Coles Express, 0402 347 952
- Craig Tomlinson, store owner, Tommo’s Fish and Chippery, 0427 766 188
- Christopher Cooke, family friend, 0407 569 254
Timeline
Customer service representative
Coles Express
11.2021 - Current
customer service
Tommo's Fish and Chippery
01.2019 - 01.2020
Grade 12 Graduate -
Craigslea State High School
Certificate I - Information, Digital Media And Technology
Craigslea State High School
Statement of Attainment -
Embark College
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