Alexander Craig

St Margaret’s Anglican College (Final Placement)

25 days | Year 8 Geography/Science, Year 10 Geography/Science
- Delivered engaging, curriculum-aligned lessons; differentiated to meet diverse learners’ needs.
- Strengthened classroom management and pastoral care skills, fostering a positive and inclusive environment.
- Demonstrated graduate-level proficiency across all APST domains.

- Attended third party led PD - Trends in Education by Dr Haley Tancredi

- Attended weekly PST Meetings

Clontarf Beach State High School

20 days | Year 8 History
20 days | Year 8/9 Civics and Citizenship
- Designed interactive lessons fostering critical thinking and active citizenship.
- Collaborated with mentor teachers to improve assessment strategies.
- Adapted teaching for diverse learners, including EAL/D and students with additional needs.

- Attended weekly staff and beginner teacher meetings

North Lakes State College

15 days | Year 7/8 Science, Year 7/8 Maths
- Developed and delivered inquiry-based science lessons, integrating technology and hands-on activities.
- Built foundational classroom management skills and formative assessment strategies.

🔹 Lead and manage a team of 70+ direct reports, providing coaching and support to deliver excellent customer service.
🔹 Set an example of best service practices, ensuring a friendly and helpful customer experience.
🔹 Coach and develop the team, fostering a high-performing and customer-focused culture.
🔹 Assist with onboarding, induction, and training to enhance team capabilities.
🔹 Maintain merchandising standards to align with business requirements.
🔹 Drive results through effective team collaboration and performance management.
🔹 Monitor and analyse P&L (Profit & Loss) reports to drive sales and operational efficiency.
🔹 Use REM monitoring to track team performance and ensure compliance with business targets.
🔹 Manage HR and payroll tasks through Workday, ensuring accurate reporting and approvals.
🔹 Ensure a positive and approachable leadership style, fostering a supportive team environment.
🔹 Stay up to date with product knowledge and industry trends to provide expert advice to customers.

• Running the replenishment team
• Opening/Closing the store
• Ensuring cash is secured at end of the night
• Delegating tasks for the team to complete
• Ensuring registers are balanced/cleared; resolving any variances if occurred
• Posting of pallets/ checking high-risk items
• Resolve customer complaints regarding sales and service.

• Led and motivated a team, fostering passion to achieve sales targets and KPIs.
• Trained and developed team members, enhancing their retail skills and performance.
• Created visually stunning and safe shopping experiences.
• Collaborated with fellow leaders and departments to achieve overall store success.
• Using Salesforce to facilitate personalised marketing campaigns by analysing customer data and preferences.
• Using Medallia to gather customer feedback across various channels (surveys, social media, etc.) to identify areas for improvement in retail service and product offerings.
• Provides actionable insights and analytics to help retailers enhance customer satisfaction and loyalty.
• Using UKG to optimise workforce scheduling to ensure adequate staffing levels during peak shopping seasons and time and streamline payroll and HR processes, ensuring compliance with labour regulations.
• Using SAP to manage retail supply chains efficiently by integrating inventory management with sales and demand forecasting and providing real-time analytics and reporting to optimise retail operations, from store management to online sales.
• Using SuccessFactors to facilitate performance management and goal setting to align employee efforts with retail business objectives.

• Casual position during school holidays and after-school programs, delivering classroom-style lessons to students aged six to twelve on how to make their own apps and games.
• Provide one on one help to individual students during class
• Any student falling behind to guide them in the right direction
• Keep an eye out and correct misbehaviour or disruption

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain the use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, and total purchases and receive and process cash or credit payments.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Complete customer print jobs/queries
• Manage warranty claims and ensure they are resolved (Solvup System)

• Member of the Tech Crew at Padua College, setting up and operating A/V equipment for events. Duties included:
• Deploying and running PA equipment
• Deploying and running musical ensemble sound systems for performance
• Deploying and running audio and visual equipment, including vision mixers, soundboards, live camera feeds, computer inputs and DMX lighting systems, speaker, and microphone systems for events