Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

ALEXANDER CURMI

Penrith,NSW

Summary

My objectives are to keep progressing forward and finding new areas to challenge me. To fully utilize my skills whilst endeavouring to make an important contribution to the success of the team. I want to work as a part of a team in a happy and supportive work environment. This new role will challenge me and I know that I will be successful in this roll due to the many years of customer service and my passion for leading my team to deliver exceptional customer service. Compassionate [Job Title] with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

7
7
years of professional experience

Work History

Disability Support Worker

Self-employeed
07.2023 - Current
  • Provided assistance in daily living activities by dressing, button feeding, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.

Customer Service Attendant

Paddles by Maze
10.2022 - Current
  • Barista, Functions, POS, Pass and table service

Customer Service Manager

Woolworths Kellyville
01.2022 - Current
  • Rostering- building base rosters
  • Manage customers enquiries
  • Managing customer and team engagement
  • Developing Customer Led Rosters to wage targets
  • Supporting and managing a team of approximately 68 front end staff members
  • Daily reports and investigations
  • Mentor and train team
  • Stock Control of front end inventory
  • Checking and actioning daily Comms
  • Actioning product withdrawals
  • Set up and management of store marketing and campaigns (POS setup)
  • Customer and team safety
  • Safety team leader
  • Rostering
  • Performance management

Customer Service Manager

Woolworths Glenorie
10.2020 - 01.2022
  • Experience in cash office/payroll
  • Leading the store overnight during renewal

Assistant Service Manager

Woolworths Dural
06.2018 - 10.2020
  • (September 2018 to January 2019 - Acting service manager)

Service 3IC

Woolworths Balmain
02.2017 - 06.2018
  • (August 2017 to February 2018 - Duty manager)

Education

Certificate IV - Leadership Management

Tafe NSW
2019

Skills

  • Highly developed problem solving abilities
  • Time management skills
  • Motivator
  • Work very well in a team environment
  • Excellent customer service backed up by customer feedback
  • Highly personable
  • Flexibility and willingness to learn
  • Strong IT skills
  • Knowledge of instore operations
  • Show initiative and attention to detail
  • Diverse communication and stakeholder management skills
  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Disability Awareness
  • Documentation And Reporting
  • Client Confidentiality
  • Promotional planning
  • Scheduling and Staffing
  • Staff Training and Development
  • Delegation and Supervision
  • Loss prevention strategies
  • Budgeting and financial planning
  • Strategic Planning
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Negotiation and Conflict Resolution
  • Team Leadership
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Goal Setting
  • Reliability and punctuality

References

  • Donna Miller, Restaurant Manager, 0432 631 335, Paddles by Maze
  • Michael Hobern, Store Manager The Ponds, 0431 219 129, Woolworths
  • Matthew Whip, Metro Group Manager, 0422 402 845, Woolworths
  • Graeme Stewart, Store Manager Dural, 0466 661 763, Woolworths

Volunteer Experience

Ronald McDonald House (ongoing)

Timeline

Disability Support Worker

Self-employeed
07.2023 - Current

Customer Service Attendant

Paddles by Maze
10.2022 - Current

Customer Service Manager

Woolworths Kellyville
01.2022 - Current

Customer Service Manager

Woolworths Glenorie
10.2020 - 01.2022

Assistant Service Manager

Woolworths Dural
06.2018 - 10.2020

Service 3IC

Woolworths Balmain
02.2017 - 06.2018

Certificate IV - Leadership Management

Tafe NSW
ALEXANDER CURMI