Summary
Overview
Work History
Education
Skills
Languages
About me
References
Timeline
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Alexander Duque

Gold Coast,QLD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Sales Manager

Plutos
Pereira, Risaralda
03.2021 - 08.2023
  • Developed and implemented sales strategies to increase market share.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Managed daily operations of sales department, including supervision of staff members.
  • Identified and developed new markets for products or services.

Cashier Manager

Banco de Bogota
Pereira , Risaralda
12.2011 - 03.2021
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Analyzed sales data to identify opportunities for improvement in store performance.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Managed and trained cashiers on proper cash handling procedures.
  • Investigated discrepancies between actual inventory levels versus system reports.
  • Greeted customers and provided assistance with product selection.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Cleaner

Springmount Services
Gold Coast , Qld
11.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor of Economics - Banking And Financial Support Services

SENA
Pereira
12-2011

Some College (No Degree) - Gastronomy

Gastronomic School of Occident
Pereira

No Degree - English Advanced Course

Langports
The Gold Coast
10.2023 - 06.2024

Skills

  • Solution selling
  • Key account development
  • Sales Tracking
  • New Business Development
  • Strategic Planning
  • Staff Management
  • Persuasive Negotiations
  • Product Knowledge
  • Sales process
  • Resolution-oriented
  • Bilingual in Spanish and English

Languages

Spanish
Native/ Bilingual
English
Professional

About me

  • Available for full time job
  • Own vehicle and license

References

References available upon request.

Timeline

Cleaner

Springmount Services
11.2023 - Current

No Degree - English Advanced Course

Langports
10.2023 - 06.2024

Sales Manager

Plutos
03.2021 - 08.2023

Cashier Manager

Banco de Bogota
12.2011 - 03.2021

Bachelor of Economics - Banking And Financial Support Services

SENA

Some College (No Degree) - Gastronomy

Gastronomic School of Occident

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Alexander Duque