Alexander Erhard
Nerang,QLD
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
Bundall Laser Clinic
11.2012 - 03.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Business Manager
Proteus Armed Security Services
08.2009 - 05.2010
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Business Development Manager
African Sky Guesthouses
02.2009 - 08.2009
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Sales Manager
Nissan Rustenberg (Sth Africa)
03.2008 - 01.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Office Manager
Personal Finance Company
08.2007 - 01.2008
Administrative Officer
Royal Brisbane & Women's Hospital
07.2005 - 07.2007
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Accounts Officer
Boom Logistics
07.2001 - 04.2005
Administation Manager
Princess Alexandra Hospital
10.1995 - 10.1998
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
Assistant Personnel Officer
Gatton College - UQ
02.1992 - 03.1995
- Assisted in the resolution of employee disputes, promoting communication between parties to reach amicable agreements.
- Managed personnel records for accuracy and compliance, ensuring a well-organized and easily accessible filing system.
- Managed payroll processing activities accurately and efficiently each pay period, ensuring timely compensation for all staff members.
- Established and maintained dynamic working relationships in course of work.
- Served as point-of-contact for staff regarding HR-related inquiries, providing accurate timely information resources as needed.
- Collaborated with department managers to identify staffing needs, resulting in more efficient workforce planning.
- Organized training sessions for managers on best practices in interviewing techniques, improving overall hiring success rates.
- Contributed to the creation of employee handbooks outlining company policies procedures clearly.
- Coordinated workplace safety initiatives, contributing to a safer work environment for all staff members.
Computer Operator
Myer Stores
11.1989 - 04.1994
- Achieved superior data accuracy standards.
- Collated and organized data in spreadsheets across various systems.
- Generated comprehensive reports on data, system operations, and error monitoring.
- Coordinated responses to service requests for various customer revised by all customers.
- Enhanced system efficiency by overseeing computer performance.
- Stayed level-headed under pressure.
- Maintained seamless workflow through collaboration with other IT staff.
Accounts Officer
University of Queensland - St. Lucia
11.1989 - 02.1992
Administration Officer
QATB (now Queensland Emergency Services)
10.1987 - 11.1989
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained personnel records and updated internal databases to support document management.
Education
Bachelor Of Commerce - Incomplete - Accounting
Griffith University (1989-1991)
QLDBachelor Of Psychology - Incomplete - Psychology
Macquarie University (2023-2024)
Sydney, NSWAdult Matriculation Certificate - Economics
Corinda Adult Education Centre
Corinda, QLD12.1988
Business Certificate III - Accounting
Nunn & Trivetts Business Academy
Macarthur Chambers, Brisbane, Qld11.1987
Skills
Financial Record Keeping
Timeline
Office Manager
Bundall Laser Clinic
11.2012 - 03.2014
Business Manager
Proteus Armed Security Services
08.2009 - 05.2010
Business Development Manager
African Sky Guesthouses
02.2009 - 08.2009
Sales Manager
Nissan Rustenberg (Sth Africa)
03.2008 - 01.2009
Office Manager
Personal Finance Company
08.2007 - 01.2008
Administrative Officer
Royal Brisbane & Women's Hospital
07.2005 - 07.2007
Accounts Officer
Boom Logistics
07.2001 - 04.2005
Administation Manager
Princess Alexandra Hospital
10.1995 - 10.1998
Assistant Personnel Officer
Gatton College - UQ
02.1992 - 03.1995
Computer Operator
Myer Stores
11.1989 - 04.1994
Accounts Officer
University of Queensland - St. Lucia
11.1989 - 02.1992
Administration Officer
QATB (now Queensland Emergency Services)
10.1987 - 11.1989
Bachelor Of Commerce - Incomplete - Accounting
Griffith University (1989-1991)
Bachelor Of Psychology - Incomplete - Psychology
Macquarie University (2023-2024)
Adult Matriculation Certificate - Economics
Corinda Adult Education Centre
Business Certificate III - Accounting
Nunn & Trivetts Business Academy
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