Alexander Garner
Fortitude Valley,QLD
Summary
Confident, bubbly and highly motivated leader with experience across multiple areas of hospitality work. Highly skilled with customer service and barista work through training, with a heavy focus on providing consistent quality service, training and leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BARISTA AND SHIFT SUPERVISOR
BELLISSIMO COFFEE
06.2022 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
bartender and floor staff
palmwoods hotel
03.2021 - 02.2022
- Hired for a Certificate III Business traineeship, recognised for great service, then hired as a casual employee after contract was finished
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Served high customer volumes during special events, nights, and weekends.
Front of house staff
Caffe Cherry beans
08.2019 - 06.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed cash, debit and credit card payments.
Education
Bachelor of IT/Games And Interactive Environments -
Queensland University of Technology
Brisbane, QLD03.2025
High School Diploma -
Nambour State College
Sunshine Coast, QLD01.2021
Skills
- Staff Training
- POS Inventory System Operation
- Customer Interaction
- Communication
- High attention to detail
- Performing accurately under pressure
Certification
- Certificate III in Business
- Certificate II in Hospitality
- Certificate II in Work Practices
- RSA Certificate
- First Aid Certificate
References
- Krystle Lister, Venue Manager at Palmwoods Hotel, 0448 123 709, Krystle@palmwoodshotel.com.au
- Rachel Kim, Restaurant Manager at Café Cherry Beans, 0433 430 003
- Robin Ranch, Head of Certificate II Hospitality, Rbran45@eq.edu.au
- Elaine Huang, Supervisor and Barista Trainer at Bellissimo Coffee, Upon request
- Florian Seiinin, Café Manager at Bellissimo Coffee, Upon request
Timeline
BARISTA AND SHIFT SUPERVISOR
BELLISSIMO COFFEE
06.2022 - Current
bartender and floor staff
palmwoods hotel
03.2021 - 02.2022
Front of house staff
Caffe Cherry beans
08.2019 - 06.2020
Bachelor of IT/Games And Interactive Environments -
Queensland University of Technology
High School Diploma -
Nambour State College
- Certificate III in Business
- Certificate II in Hospitality
- Certificate II in Work Practices
- RSA Certificate
- First Aid Certificate
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