Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Earlier Work Experience Availible Upon Request
Timeline
Generic

Alexander George

Ormond,Australia

Summary

I’m a highly motivated hospitality supervisor looking to take steps into a new career! I’m seeking to transition into the fitness sphere, with a particular interest in working in injury prevention and rehabilitation. I’m eager to leverage over eight years of experience in customer-centric hospitality and organization skills gained from supervising in those environments to provide administrative support.

Overview

4
4
years of professional experience

Work History

Bar Supervisor

Firebird Prahran
06.2024 - Current
  • Managed high-volume client flow and coordinated seamless guest transitions for 80-120 individuals daily, including efficient stock movement oversight
  • Provided exceptional customer service, addressing feedback, resolving concerns, and building positive experiences to ensure a welcoming environment.
  • Maintained accurate records for bar ordering and invoice approval, liaising with up to 30 suppliers, ensuring timely account settlement and upholding strict confidentiality
  • Focus on communication between guests and staff, ensuring timely relay of important information and special requests.
  • Contributed to a positive and organised environment by managing inventory of stock and maintaining presentation of the bar
  • Developed and implemented strategies to enhance operational efficiency and profitability, reducing bar COG's by nearly 7% and improving stocktake methodology efficiency from 95% to 98.5%
  • Resolved negative client experiences through empathetic listening and tailored solutions, transforming challenging situations into positive outcomes

Bartender

Firebird Prahran
10.2023 - 06.2024
  • Worked the bar at an iconic Melbourne restaurant, ensuring that drinks and food met service standards and guest expectations
  • Proved ability to work autonomously and in small team environments, as well as being able to interface with larger operational teams
  • Handled customer greetings and payments with efficiency and warmth, ensuring the start and end of an experience was a positive one
  • Took on guest enquiries and ensured that any questions or requests were handled with care
  • Dealt with any negative guest experience with respect to their situation and feelings, solving any issues

Venue Manager

Rodolfo’s Tequileria (Sonder Group)
03.2023 - 10.2023
  • Led the transition and rebrand of On Top Ormond to Rodolfo’s Tequileria
  • Oversaw menu development with respect to new branding
  • Hired and trained a new team, ensuring staff had the training and resources to excel
  • Engaged with the local community, assuring locals that the bar would remain a welcoming and inclusive environment
  • Curated back bar, with a focus on Mezcal, in order to give guests an exciting experience
  • Managing labour and stock budgets

Bartender

On Top Bar (Sonder Group)
12.2021 - 05.2023
  • Bartending in a high-volume bar
  • Directed service flow and pacing to ensure consistent delivery of service
  • Focus on upselling to increase revenue and tailor guest experiences to be more memorable
  • Focus on learning supervisory responsibilities, including closing duties, equipment maintenance, cash handling and venue lock up
  • Focus on maintaining positive guest experiences, and spreading awareness of live music events and promotions to further engage local community

Venue Manager

On Top Bar (Sonder Group)
01.2023 - 03.2023
  • Directed all operations for one of South East Melbourne’s iconic live music venues
  • Focused on improving image and culture, and curating a warm and inviting atmosphere
  • Initiating the rebranding to Rodolfo’s Tequileria, with a focus on building customer relations and genuine connection
  • Ensured guest experiences stayed consistent, safe and enjoyable
  • Managed staff, including a retraining of key team members
  • Ensured stock control was within budget
  • Effectively de-escalated challenging customer situations, consistently maintaining a safe and secure environment for all patrons
  • Coordinated and managed X live music events, overseeing logistics and performer relations

Co-Venue Manager

Jaga Jaga Bar (Sonder Group)
11.2022 - 01.2023
  • Managed the opening of a new cocktail and pizza venue in Greensborough as one of two venue managers
  • Main responsibilities including setting up bar, training staff, stock management and closing duties
  • Ensured smooth entry into the Greensborough area by forming genuine connections with locals
  • Continued to oversee operations at Hot Lips Hacienda alongside supervisory team

Restaurant Manager

Hot Lips Hacienda (Sonder Group)
05.2022 - 01.2023
  • Responsible for rostering, ordering, staff training and maintaining positive guest experience
  • Adhered to wage and COG targets
  • Assessed reviews and attempted to adjust processes to improve community engagement
  • Stabilized venue in preparation for sale from the company

Inbound Customer Service Consultant

Australia Post
11.2021 - 12.2021
  • Customer service oriented role at Australia Post Head Office
  • Handling calls, and solving problems, including tracking of parcels, contacting internal networks, relaying information to customers and logging investigations where escalation is needed

Education

Diploma - Engineering

Swinburne University of Technology
Hawthorn, VIC
12-2018

Certificate 4 - Leadership and Management (hospitality)

Oz Training College

Certificate 3 - Hospitality

Oz Training College

Skills

    Administrative Support:

  • Experience in rostering and scheduling
  • Record keeping and metric/KPI tracking
  • Workplace organisation
  • Phone and email communication
  • Document preparation
  • Inventory management

    • Customer Centred Communication:

  • Communication leading to forming genuine connection
  • Active listening
  • High level of de-escalation and conflict resolution
  • Building rapport
  • Information dissemination
  • Professionalism
  • Following up with customers and actioning changes to address issues

    • Organisation and Time Management:

  • Prioritisation
  • Multitasking
  • Efficiency improvement, with a focus on streamlining processes

    • Technical Skills:

  • High level of competency with multiple POS systems (Impos, Fedelta, Square, etc) including back and front end
  • Proficiency with Microsoft Office Suite (Primarily Word and Excel)
  • Proficiency with Deputy, both as a staff member and manager

Hobbies and Interests

Interest in exercise science, injury prevention, and rehabilitation principles. Actively following developments in the fitness and allied health industry., Avid participant in strength training as well as walking, committed to personal health and well-being., Aspiring Personal Trainer passionate about helping individuals achieve their fitness goals, with an interest in prevention of injury

Earlier Work Experience Availible Upon Request

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Timeline

Bar Supervisor

Firebird Prahran
06.2024 - Current

Bartender

Firebird Prahran
10.2023 - 06.2024

Venue Manager

Rodolfo’s Tequileria (Sonder Group)
03.2023 - 10.2023

Venue Manager

On Top Bar (Sonder Group)
01.2023 - 03.2023

Co-Venue Manager

Jaga Jaga Bar (Sonder Group)
11.2022 - 01.2023

Restaurant Manager

Hot Lips Hacienda (Sonder Group)
05.2022 - 01.2023

Bartender

On Top Bar (Sonder Group)
12.2021 - 05.2023

Inbound Customer Service Consultant

Australia Post
11.2021 - 12.2021

Diploma - Engineering

Swinburne University of Technology

Certificate 4 - Leadership and Management (hospitality)

Oz Training College

Certificate 3 - Hospitality

Oz Training College

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