Summary
Overview
Work History
Skills
Timeline
Generic

Alexander Henkel

Melton South,VIC

Summary

Having a vast experience in international relations, cultures and languages, I am a choice candidate when it comes to customer service. To myself all people are equal and hold no prejudice or discrimination to any.

I hold a Bachelor of Divinity degree which I have not had accredited in Australia, hence not stated in the Education description.

I do have an HR licence, a Forklift Licence to perform High Risk Work.

Working with Children and Drivers Accreditation ( DC ) Victoria.

Overview

23
23
years of professional experience

Work History

Bus Driver

Dyson Group
Reservoir , Vic
03.2024 - Current
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Verified that all passengers were seated before operating the bus.

Bus Driver

Caboolture Bus Lines QLD
Caboolture , QLD
10.2023 - 01.2024
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.

Volunteer

Ukraine Refugees
Kremenchuk Ukraine , UKR
10.2022 - 09.2023
  • Assisted refugees fleeing the war zone to safety with housing, food and clothing.
  • Assisted with counselling and administration.

Customer Information Centre Manager

Bauhaus AG. Germany
Aalen, BW
05.2020 - 09.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve results.
  • Built client relationships by responding to inquires, identifying and assessing clients needs, resolving problems and following up with outcomes.
  • Supervised daily operations and Sales functions to maximise revenue, customer satisfaction and employee productivity.
  • Maintained client files with sales contracts, records of clients Interactions, client notes and other Information.
  • Overseeing client Credit Account purchases.

Operations Manager

GP Bluestone Pty Ltd
Coburg , Vic
03.2015 - 09.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed system and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfil business requirements.
  • Overseeing the OH&S on sites.
  • Daily communication with various City Council.

Bus Driver

Torrens Transit
Adelaide , SA
04.2012 - 11.2014
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Greeted customers in a friendly manner when boarding the bus.
  • Assisted elderly or disabled passengers with boarding and disembarking from the bus.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Collected fares, tickets and passes accurately.

Contractor

Self-employed A&I Plaster
Adelaide , SA
01.2007 - 04.2012
  • Construction Contract work in the Plaster supply and Installation.
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.

Managing Director

Evangelical Christian Centre
Ashford , USA, CT
05.2001 - 11.2006
  • Oversaw operations and provided corrective feedback to achieve daily and long term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices and systems to reduce turnaround times.
  • Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
  • Worked closely with organisational leadership and board of directors to guide operational strategy.

Skills

  • Map Reading
  • Passenger Safety
  • Regulatory Compliance
  • Passenger Assistance
  • Client Interaction
  • Managing customer relations
  • Fluent in German, Ukrainian and Russian

Timeline

Bus Driver

Dyson Group
03.2024 - Current

Bus Driver

Caboolture Bus Lines QLD
10.2023 - 01.2024

Volunteer

Ukraine Refugees
10.2022 - 09.2023

Customer Information Centre Manager

Bauhaus AG. Germany
05.2020 - 09.2022

Operations Manager

GP Bluestone Pty Ltd
03.2015 - 09.2019

Bus Driver

Torrens Transit
04.2012 - 11.2014

Contractor

Self-employed A&I Plaster
01.2007 - 04.2012

Managing Director

Evangelical Christian Centre
05.2001 - 11.2006

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Alexander Henkel