Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. A self motivated passionate person with a determination to achieve goals. I dedicate myself to my local football club and play a high level of representive football for Group 10 and Western Rams which requires alot of skills that i have aquired over the last few year. I believe these skills will improve my knowledge and widen my horizon and give me the ability to work in a diverse environment,
Hi, I’m
Alexander Katoa
Bathurst,NSW
Summary
Overview
1
year of professional experience
Work History
KFCBathurst, NSW
Customer Service Cashier
06.2022 - 06.2023
Job overview
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized various software applications to process customer orders.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Answered product questions using knowledge of sales and store promotions.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Streamlined the checkout process for faster service and improved customer experience.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Operated cash register to record transactions accurately and efficiently.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Met customer service goals and exceeded customer expectations.
- Set up new sales displays each week with fresh merchandise.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Denison College Bathurst CampusBathurst NSW
High School Diploma
12.2026
University Overview
Skills
- POS System Operation
- Cash register systems
- Store merchandise stocking
- Up-selling techniques
- Refund handling
- Cash handling and management
- Cash handling expertise
- Relationship Building
- Cash Management
- Retail Operations
- Total Payment Calculation
- Credits and Refunds
- Basic Mathematics
- Customer Relations
- Return and Exchange Processing
- Cash Register Operations
- Upselling
- Cash Register Operation
- Product restocking
- Reliable and Responsible
- Customer inquiries
- Patience and composure
- Cleaning and sanitizing
- Active Listening
- Creative Thinking
- Drawer balancing
- Payment Processing
- Cash Handling
- Policies and Procedures
- Analytical Thinking
- Adaptable and Flexible
- Reliability and punctuality
- Problem-Solving
- Order Taking
- Honest and Dependable
- Customer Focus
- Microsoft Office
- Team Collaboration
- Customer Assistance
- Till Counting
- Merchandise Restocking
- POS Systems
- Cash Drawer Balancing
Timeline
Customer Service Cashier
KFC
06.2022 - 06.2023
Denison College Bathurst Campus
High School Diploma