Alexander Leofa-Brown
Redbank,QLD
Summary
Concerned Youth Care & NDIS Worker who is experienced in working with children and young adults ranging from early childhood through teenagers and older. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with youths from different backgrounds, ages and care needs. Talented in developing and implementing core plans with families and clients to meet individualized needs of children and young adults & families involved.
Overview
9
9
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Independent Support Worker/Business Owner
ALB Care Services
Brisbane, QLD
06.2023 - Current
- Oversaw daily operations, ensuring compliance with safety standards and efficient workflow.
- Implemented quality control measures, enhancing product consistency and customer satisfaction.
- Coordinated scheduling to optimize labor resources and meet production deadlines effectively.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Input data into spreadsheets and databases for reporting.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records for clients progress reports.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled wok data to produce daily reports.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Interacted well with customers to build connections and nurture relationships.
Youth Care Worker
Manawise Care
Brisbane, QLD
02.2023 - Current
- Completed clear and concise documentation of youth behaviour and actions.
- Always upholding companies policies and procedures
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviours and creating safer work environments.
- Evaluated needs of youth and outlined measures to address.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Attended treatment team meetings to discuss youth's mental and behavioural progress.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviours.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Role modelling behaviour for clients in care to recreate in their own way.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Retail Store Manager
Culture Kings
Brisbane, QLD
10.2017 - 01.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Cert IV Youth Work
Strategix
Brisbane, QLD10.2023
Diploma In Community Services
Pacific Certified
11.2024 - 06.2026
Certificate IV in Mental Health
Kelly Colleges International
Brisbane 05.2025 - 01.2026
Skills
- Activity Implementation
- Following policies and procedures
- Action Plan Development
- Positive Role Modelling
- Therapeutic Exercise
- Life Skills Instruction
- Community Involvement
- Case History Compilation
- Medication Administration
- Youth Interviewing
- Supporting Daily Living Needs
- Youth Advocacy
- Living Skills Assistance
- Behaviour Management
- Emotional Support
- Youth Supervision
- Abuse Identification
- Creative Solutions and redirection
- Quick Rapport Development
CARING FOR MY BROTHER JACK WITH ASD LEVEL 3
- Growing up and learning Jacks needs & wants in Jacks way.
- Creating safe spaces for Jack to grow and learn.
- Giving space when he needs regulation or time alone and attention when he chooses to.
- Teaching life skills: showering, toilet use, toilet clean up, cleaning up after himself, cooking basic food, food eating skills, small conversation skills to learn so he has his choices heard.
- Reducing and recognising external & internal triggers to keep him calm.
- Showing empathy and understanding to situations he finds difficult.
- Being patient with everything he does.
- Managing escalation behaviour with Jack.
- Constant rostered supervision with family of 3.
- Schedules/routines/meal plans/activity plans set for Jacks 24/7 care.
- Understanding and learning something new with him everyday.
Certification
- Blue Card-Working with children
- Yellow Card- NDIS Worker Screening card
- First Aid Today First Aid Certificate (29 November 2023)
- Hope and Healing for Residential Care (2022)
- New Worker NDIS Induction Module
- 'Quality, Safety and You' NDIS Module
- Supporting Effective Communication NDIS Module
- Support Safe and Enjoyable meals NDIS Module
- Positive Behaviour Support and Managing High Risk Behaviours Masterclass
- Indigenous Cultural Awareness Foundations Course 2022 (Youth Work)
- CPI Intervention Training
- Full Australian Drivers License
- Comprehensive Car Insurance (RACQ)
Side Business and Hobbies
Customer Service Workshops- I am a Sales Coach for a few top fashion retail stores.
Travel- Love travelling and want to do more.
Photography and Video Editing- Capturing beautiful memories of your life
Cooking and cleaning- Therapeutic and stress relieving
Fashion Styling- Childhood passion that I tend to at times of need
Singing and Gym- My forms of self care
CURRENT REFERENCES
- Azera Saipaia- Manawise Quality and Control Officer: +61413820575
- Riyadh Ali- Culture Kings Regional Manager: +61488318114
- Myah Savea- Manawise House Leader: +61452214407
Timeline
Certificate IV in Mental Health
Kelly Colleges International
05.2025 - 01.2026
Diploma In Community Services
Pacific Certified
11.2024 - 06.2026
Independent Support Worker/Business Owner
ALB Care Services
06.2023 - Current
Youth Care Worker
Manawise Care
02.2023 - Current
Retail Store Manager
Culture Kings
10.2017 - 01.2023
Cert IV Youth Work
Strategix