Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Alexander Madden

Summary

I am a self-motivated and organized university student, currently working as a professional bartender and architectural draftsman. With experience in high-quality dining establishments and previous experience as a retail sales consultant, I am committed to upholding highest standards customer service and relationship management. Paired with high-level technical skills and attention to detail as a draftsman, I am able to meet client needs whilst delivering impressive results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Parkside Local
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Architectural Draftsman

DJ Landscapes
01.2023 - Current
  • Created CAD models and drawings for Landscaping designs.
  • Used computer-aided design software to prepare plans and elevations.
  • Produced high-quality renderings that effectively communicated design intent to clients while also showcasing attention to detail in material choices and finishes.
  • Maintained organized digital files for easy access, reference, and collaboration among team members throughout the project lifecycle.
  • Improved client satisfaction by incorporating their feedback into final design plans, ensuring all requirements were met.
  • Created 3D visualizations using design software to help clients envision their future landscapes.
  • Developed comprehensive plans, including plant selection, hardscaping elements, and irrigation systems, ensuring project success.

Retail Sales Consultant

Politix Menswear
01.2023 - 04.2024
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Maximized sales revenue through personalized recommendations and upselling techniques.

Basketball Referee

Monash University, Clayton Campus
05.2023 - 06.2024
  • Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
  • Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
  • Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
  • Collaborated with scorekeepers to maintain accurate records throughout each game, ensuring proper scoring procedures were followed according to league regulations.
  • Handled high-stress situations whilst utilizing de-escalation techniques with a high level of composure.

Basketball Referee

Waverley Basketball Association
06.2019 - Current

Warehouse Worker

Anonymous Wine Freight
09.2021 - 12.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Bachelor of Design - Architecture

The University of Melbourne
Parkville, VIC
11.2025

Honours - English

St Kevins College
Toorak, VIC
2022

Skills

  • Customer Service
  • Product and service knowledge
  • Verbal/written communication
  • Highly reliable
  • Time Management
  • CRM proficiency
  • Approachable personality
  • Strong multitasking
  • Manual Driver’s License

Languages

English
Native or Bilingual
Korean
Limited Working

Certification

Darren Willmott

Founder, DJ Landscapes

0408 998 594


Tom Anderson

Venue Manager, Parkside Local

+61 475 074 821


Angus Maxfield

Assistant Manager, Parkside Local

+61 491 002 338



Timeline

Bartender

Parkside Local
02.2024 - Current

Basketball Referee

Monash University, Clayton Campus
05.2023 - 06.2024

Architectural Draftsman

DJ Landscapes
01.2023 - Current

Retail Sales Consultant

Politix Menswear
01.2023 - 04.2024

Warehouse Worker

Anonymous Wine Freight
09.2021 - 12.2021

Basketball Referee

Waverley Basketball Association
06.2019 - Current

Bachelor of Design - Architecture

The University of Melbourne

Honours - English

St Kevins College

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