Alexander Maloney

Learning how to deliver first aid training and apprenticing until a highly experienced trainer while I was completing my TAE 40116 (which is now complete). Learning all facets of the business; administration, customer service, booking jobs, training etc.

• Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
• Developed strong member relationships with caring and collaborative approach.
• Provided coaching about healthy lifestyle strategies.
• Instructed on proper use of equipment for safety of all members.
• Group fitness classes of up to 50 individuals of differing fitness levels

Worked as a consultant and helped customers to achieve their financial goals through property investments.

• Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
• Increased client satisfaction by providing personalized investment recommendations.

Worked as an online fitness form coach/trainer helping people get into their best shape and rehabilitating their bodies.

Entered the industry in financial planning years prior and worked as an assistant and then became fully qualified as a licensed financial planner myself.

• Answered phone calls and answered questions from potential customers.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
• Assessed individuals needs and recommended the best advice for their circumstances (insurances, budgeting, investments, etc)

• Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
• Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
• Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
• Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
• Teaching call center staff how to do their jobs efficiently through on the job training

• Enhanced company reputation through meticulous attention to detail and excellent customer service.
• Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
• Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
• Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.