Alexander Mancini
Claremont
Summary
Experienced in customer services, committed to enhancing experiences with strong interpersonal and problem-solving skills. Known for teamwork, adaptability, and reliability. Skilled in communication, conflict resolution, and delivering exceptional service with a proactive approach.
Overview
5
5
years of professional experience
Work History
Guest Service Agent / Concierge
Pullman Hotels
11.2024 - 02.2025
- Delivered exceptional guest service in a luxury hotel setting, ensuring a seamless and personalised experience for international and domestic guests
- Managed front desk operations, including check-ins, check-outs, and concierge services, maintaining high standards of efficiency and hospitality
- Handled guest complaints and special requests with professionalism, ensuring swift resolutions and enhanced customer loyalty
Store Supervisor
Starbucks
09.2019 - 09.2020
- Oversaw daily operations, including managing staff schedules and maintaining high standards of service in a fast-paced environment
- Conducted team training to enhance operational efficiency and ensure adherence to brand guidelines.
- Delivered exceptional customer service, effectively handling customer complaints and fostering long-term relationships.
Communications Officer
New Homes Quality Board
11.2022 - 07.2024
- Played a vital role in shaping the organisation from its inception, responsible for crafting all communications including training guides, newsletters and statements from the CEO and Chairman
- Managed C-suite executives during political conferences and parliamentary round tables, ensuring effective representation and engagement in high-stake interactions.
Education
BA (Hons) - English and American Literature and Philosophy with a Year in Industry
University of Kent
07.2022
Skills
- Luxury Hospitality & Customer Service
- Effective Communication & Stakeholder Engagement
- Event & Project Management
- Problem-Solving
- Team Leadership & Collaboration
- Adaptability & Multitasking
Timeline
Guest Service Agent / Concierge
Pullman Hotels
11.2024 - 02.2025
Communications Officer
New Homes Quality Board
11.2022 - 07.2024
Store Supervisor
Starbucks
09.2019 - 09.2020
BA (Hons) - English and American Literature and Philosophy with a Year in Industry
University of Kent
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