Alexander Mancini
Melbourne,VIC
Summary
Dynamic professional with a proven track record at The StandardX Hotel, excelling in client relationship building and communication strategies. Adept at enhancing brand visibility and delivering exceptional service, I thrive in fast-paced environments, leveraging adaptability and market analysis to drive successful outcomes and foster customer loyalty.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
The StandardX Hotel
06.2025 - Current
- Coordinated guest check-in and check-out processes for smooth arrivals and departures.
- Assisted guests with inquiries, providing excellent customer service throughout their stay.
- Handled guest complaints swiftly, ensuring effective resolutions and satisfaction.
- Answered phone calls and emails to make accurate reservations.
Concierge
Pullman Hotels
Sydney, NSW
11.2024 - 02.2025
- Delivered exceptional guest service in a luxury hotel setting, ensuring a seamless and personalised experience for international and domestic guests
- Managed front desk operations, including check-ins, check-outs, and concierge services, maintaining high standards of efficiency and hospitality
- Handled guest complaints and special requests with professionalism, ensuring swift resolutions and enhanced customer loyalty
PR and Communications Officer
The Hill Group
London, England
07.2024 - 11.2024
- Coordinated media outreach to enhance brand visibility and reputation.
- Identified potential sponsorships, partnerships and collaborations that align with the corporate mission and vision.
- Evaluated advertising and promotional programs for compatibility with organizational objectives.
- Analyzed market trends in order to identify opportunities for new campaigns or initiatives.
Communications Officer
New Homes Quality Board
London, England
11.2022 - 07.2024
- Developed communication materials for stakeholder engagement and public outreach initiatives, shaping the organization from its inception.
- Managed client relationships by preparing proposals, responding promptly to inquiries and addressing any issues that arose during the course of a property developer onboarding.
- Maintained an up-to-date database of prospective clients and their contact information.
- Organized events and workshops to promote awareness of housing quality standards.
- Researched, wrote, edited and distributed press releases, media advisories, newsletters, speeches and other content for various audiences.
Education
Bachelor of Arts - English And American Literature And Philosophy
University of Kent
Canterbury, England07.2022
Skills
- Communication and outreach strategies
- Client relationship building and customer service excellence
- Event and project coordination
- Team collaboration and leadership
- Adaptability in fast-paced environments
- Brand promotion and market analysis
References
References available upon request.
Timeline
Guest Services Agent
The StandardX Hotel
06.2025 - Current
Concierge
Pullman Hotels
11.2024 - 02.2025
PR and Communications Officer
The Hill Group
07.2024 - 11.2024
Communications Officer
New Homes Quality Board
11.2022 - 07.2024
Bachelor of Arts - English And American Literature And Philosophy
University of Kent