Alexander McConville
Booragoon,WA
Summary
Accomplished General Management and Project Management Professional with a career spanning 25 years across the Telecommunications, Building and Healthcare sectors, Alexander is an ethical people leader who focuses on collaboration and communication to inspire teams to produce exceptional outcomes. He has a proven track record of developing & leading high performance internal and external teams to ensure business deliverables are consistently achieved. Significant background in WHS compliance with key strengths in Continuous Improvement Methodology and achieving Customer Service excellence.
Overview
26
26
years of professional experience
Work History
Operations Manager
My Health Clinics, Allied Health Provider
01.2023 - Current
- Reporting to the CEO, analyzing, and expanding business operations to support sustained growth
- Monitoring financials and identifying opportunities or organization improvement as well as the general D2D operations of a multi-site Allied Health provider.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Identified and resolved unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed & Improved workplace safety by developing and implementing comprehensive WHS policies, procedures, reporting and training programs.
- Reduced incident rates through conducting regular risk assessments and implementing corrective actions.
General Manager
Johns Lyng Group, WA Building Repairs
10.2021 - 01.2023
- Management of all aspects of client contracts delivering of high-volume building repair of residential and commercial property
- Optimize the operations of the business and drive positive culture and performance across an internal and contract workforce to deliver an exceptional product to client and customer.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led teams to drive results and meet production, quality and safety goals.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Mitigated business risks by working closely with staff members and assessing performance.
Regional Operations Manager | WA & SA
Tandem Corp, Property Services
10.2019 - 10.2021
- Manage and coordinate the regional operations for all aspects of the residential building repairs contract in the region on behalf of a large national Insurer
- Built, managed and maintained a high-performing team of internal staff and vendors (in excess of 150 contracted entities) across South and Western Australia regions.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Increased client satisfaction by providing exceptional account management and personalized solutions.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Built and maintained relationships with vendors, suppliers and partners to maximize performance results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Reduced the occurrence of accidents by implementing safety training programs for employees.
- Promoted a culture of safety awareness among employees and vendors.
Operations Manager | WA & SA
Tandem Corp Telecommunications
04.2016 - 10.2019
- Managed all aspects of the installation and maintenance contract across two states and ensures a contractor workforce in excess of 140 entities met internal performance measures and client contractual KPIs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Contract Manager (Supervisor)
Tandem Corp (Telecommunications)
02.2014 - 04.2016
- Managed and supervised a contract workforce supplying installation and maintenance services for the Telstra copper / fibre networks
- Led and coordinated 30+ sub-contractors to ensure contractual obligations were met or exceeded.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised vendor performance to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform suppliers/vendors of expectations and deliverables.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Communications Specialist
Programmed
01.2013 - 02.2014
- Worked as Senior Lead for communications division of Programmed Electrical Technologies,providing specialist communications services for a range of clients including ALCOA Australia.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Delivered exceptional customer experiences through proactive communication and timely updates on project progress, challenges encountered, and strategies for successful resolution.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fibre optic cables.
- Developed comprehensive documentation for all fibre optic installations, facilitating efficient maintenance and future upgrades.
- Stayed current with industry advancements through ongoing professional development and training in fibre optic technology.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Team Manager
Telstra Corporation Limited
10.2011 - 01.2013
- Managed twenty members of a Service Delivery Team whilst coordinating daily operations to meet customer requirements, inclusive of resource allocation where required outside of 'on the day' scheduling.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Communications Technician
Telstra Corporation Limited
01.1998 - 10.2011
- Service Technician working in a fast-paced team that provided customers with a great experience by activating a broad range of telecommunications / technology products and services.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic equipment.
- Followed standards and procedures to maintain safe work environment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed repairs on severed fibre cables to restore to complete functionality.
- Tested fibre optic cables and documented results.
Education
Certificate IV Health And Safety - Workplace Health And Safety
Pinnacle Safety And Training
Perth, WA04.2024
Diploma of Project Management -
TAFE of Queensland
12.2017
Diploma of Leadership & Management -
TAFE of Queensland
06.2017
Certified Associate of Project Management (CAPM) -
Project Management Institute
01.2014
Diploma of Frontline Management -
People & Performance Solutions
01.2013
Skills
- Business & Program Administration
- Performance Monitoring
- Decision-Making
- Interpersonal Communication
- Continuous Improvements
- WHS Compliance / Risk Management
- Project Management
- Workforce Management
- Financial Management
- Process Improvement
- Health and Safety Compliance
- Cultural Awareness
Certifications and Licences
- Telecommunications Open Cable Licence
- Certified Cisco Network Associate (CCNA) - TAFE, Fremantle, WA
- Fibre Optic Splicing and Joint Enclosure – Celemetrix
- Certificate IV - Computing Systems Engineering TAFE, East Perth AMTC, WA
- Certificate of Secondary Education - All Saints College, WA
Personal Information
Citizenship: Australian Citizen
Timeline
Operations Manager
My Health Clinics, Allied Health Provider
01.2023 - Current
General Manager
Johns Lyng Group, WA Building Repairs
10.2021 - 01.2023
Regional Operations Manager | WA & SA
Tandem Corp, Property Services
10.2019 - 10.2021
Operations Manager | WA & SA
Tandem Corp Telecommunications
04.2016 - 10.2019
Contract Manager (Supervisor)
Tandem Corp (Telecommunications)
02.2014 - 04.2016
Communications Specialist
Programmed
01.2013 - 02.2014
Team Manager
Telstra Corporation Limited
10.2011 - 01.2013
Communications Technician
Telstra Corporation Limited
01.1998 - 10.2011
Certificate IV Health And Safety - Workplace Health And Safety
Pinnacle Safety And Training
Diploma of Project Management -
TAFE of Queensland
Diploma of Leadership & Management -
TAFE of Queensland
Certified Associate of Project Management (CAPM) -
Project Management Institute
Diploma of Frontline Management -
People & Performance Solutions
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