Alexander McWilliam
Nundah
Summary
Client service professional with strong track record in managing and optimizing service operations. Known for improving operational processes and delivering high-quality service. Valued for collaborative approach and consistent achievement of results, demonstrating reliability and adaptability. Key skills include problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Client Service Operator
Shine Lawyers
09.2021 - Current
- Provided current progress information to customers to maintain strong relations.
- Enhanced team productivity by providing thorough training and ongoing support to new staff members.
- Participated in regular team meetings to discuss project progress, challenges, and potential solutions.
- Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
- Exceeded performance targets through diligent task completion and exceptional attention to detail.
Retail Assistant
Puma Energy Harristown
04.2018 - 09.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Cook
Glenvale Convenience
03.2016 - 04.2018
- Prepared and served various food items in bust corner store environment.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Deli Worker
IGA Newtown
11.2013 - 03.2016
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Queensland Education Certificate (Grade 12) -
St Joseph's College
Toowoomba, QLD11-2015
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Team collaboration
- Effective Communicator
Timeline
Client Service Operator
Shine Lawyers
09.2021 - Current
Retail Assistant
Puma Energy Harristown
04.2018 - 09.2021
Cook
Glenvale Convenience
03.2016 - 04.2018
Deli Worker
IGA Newtown
11.2013 - 03.2016
Queensland Education Certificate (Grade 12) -
St Joseph's College
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