Alexander Milenkovic

Customer Retention & New Business Development

• Maintain ongoing contact with current and prospective clients.
• Report on account status and attend review meetings.
• Handle customer feedback, complaints, and service issues.
• Regularly visit customer sites to assess satisfaction, cost reductions, and profit maximisation.
• Verify technician performance, foster additional revenue opportunities, and ensure participation in incentive programs.

Team Management

• Supervise field and site-based Service Technicians.
• Control repair & maintenance costs across rentals, fleet, and contracts.
• Communicate workloads, KPIs, and objectives clearly.
• Ensure technicians adhere to all company policies and WH&S standards while on customer sites.
• Provide technicians with necessary tools and ensure vehicle upkeep (condition and cleanliness).

Recruitment, Development & Evaluation

• Maintain staffing levels within budget constraints.
• Train, coach, motivate, and develop technicians for growth.
• Perform performance reviews and collaborate with HR on disciplinary actions, up to terminations.
• Produce reports for all management levels.

Administration & Operations

• Leverage system reports and Power BI dashboards to drive efficiency and satisfaction.
• Coordinate team meetings to review performance metrics.
• Keep technicians informed on van and warehouse inventory.
• Review job cards to ensure accurate time tracking.
• Facilitate vehicle changes, incident reports (lift-truck accidents, workers’ comp), and relevant paperwork.
• Assist Accounts Receivable with overdue payments.
• Support after-hours call handling as needed.

• Managed service delivery and cost control for fleet operations.
• Oversaw fleet maintenance to ensure safety, quality, and profitability.
• Administered reporting systems to track service metrics and performance.
• Coordinated rechargeable customer events to enhance client engagement.
• Advised on validity of job cards, determining chargeability effectively.
• Communicated damage mitigation strategies to customers and sales executives.
• Updated Service Account Manager inquiries to maintain current information.
• Monitored workshop repairs and quotes to align with completed work.

• Services and Repairs at Customer Sites
• Toolbox Meetings with Field Service Manager
• On site Quotation with Customers
• Customer Service
• Maintaining Van Stock

• Conducted machine maintenance to ensure optimal performance and reliability.
• Executed grinding and jack hammering tasks with precision and efficiency.
• Maintained high standards of cleanliness in work areas to promote safety.
• Directed team members to enhance productivity and collaboration.
• Adapted quickly to fast-paced environments, demonstrating a teachable attitude.
• Worked independently while adhering to safety precautions and standards.
• Achieved timely completion of tasks in a self-directed work setting.

• Company Overview: (Construction and Demolition)
• Removal of debris
• Installing and building furniture and home elements
• Attend client meetings with business owner
• Customer service
• Demolition of structural frameworks
• Time management of tasks
• Cleaning
• Wearing and maintaining protective gear on site
• (Construction and Demolition)
• Fast-learning teachable attitude
• Hardworking and self-motivated
• Able to work without supervision
• Fast-paced working environment
• Working in teams to achieve a common goal
• Maintaining safety precautions and standards whilst undertaking tasks.

• Executed heavy lifting and pick packing in fast-paced environments.
• Organized customer orders and materials into designated areas for efficient processing.
• Provided exceptional customer service while maintaining safety precautions on site.
• Collaborated with teams to achieve common goals and enhance productivity.
• Demonstrated a hardworking, self-motivated attitude while working without supervision.
• Adapted quickly to new tasks, showcasing a fast-learning and teachable mindset.
• Maintained cleanliness of work areas to ensure a safe and organized environment.

• Baggage Handling
• Driving Machinery
• Cleaning and maintaining aircrafts
• Marshalling in aircrafts
• Customer service
• Maintaining stock
• Weekly testing
• Regular training
• Wearing and maintaining protective gear on site
• Fast-learning teachable attitude
• Hardworking and self-motivated
• Able to work without supervision
• Fast-paced working environment
• Working in teams to achieve a common goal
• Maintaining safety precautions whilst undertaking tasks.

• Working with machines
• Kneading dough
• Specific data measurements of ingredients
• Second in charge of bakery
• Customer service
• Time accuracy and management of both baked goods and staff
• Opening store overnight
• Maintenance of stock
• Educating and training new/other staff members
• Cleaning and upkeeping bakery
• Fast-learning teachable attitude
• Hardworking and self-motivated
• Able to work without supervision
• Ability to communicate effectively within a group environment
• Leaderships attributes to maintain staff and self whilst working
• Maintaining a high standard of baked good within the store each day
• Punctual
• Approachable attitude for other staff members to ask for advice when needed.
• Supervision of staff with the ability to motivate