Alexander Murray
Ocean Grove,VIC
Summary
Proven Senior Sales Representative at Sydney Tools, adept in exceeding KPIs and fostering client relationships, enhancing sales revenue. Skilled in problem-solving and mechanical knowledge, I excel in high-pressure environments, ensuring customer satisfaction. My mentoring and time management skills have significantly boosted team productivity and performance.
Overview
10
10
years of professional experience
Work History
Senior Sale Representative
Sydney Tools
01.2020 - Current
- As a team our store was was the only store in the country to exceed the set KPI's
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Used POS system to process sales, returns, online orders, and gift card activations.
Housekeeping Supervisor/Public Area Attendant
Qt Falls Creek
04.2016 - 11.2019
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques to a 5 star standard.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Completed schedules, shift reports, and other business documentation.
Bartender
Ocean Grove Hotel
05.2015 - 04.2016
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Cessnock High School
Cessnock, NSW12-2006
Skills
- Ability to work under pressure while maintaining a professional work place
- Excellent communication and people skills
- Great ability to work unsupervised and in a team environment
- Ability to learn new things and adapt quickly
- Very mechanically minded with a broad range of trade knowledge
- Problem-solving abilities
- Time management
- Reliability
Timeline
Senior Sale Representative
Sydney Tools
01.2020 - Current
Housekeeping Supervisor/Public Area Attendant
Qt Falls Creek
04.2016 - 11.2019
Bartender
Ocean Grove Hotel
05.2015 - 04.2016
High School Diploma -
Cessnock High School
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