Summary
Overview
Work History
Education
Skills
Accomplishments
Additional information
References
Timeline
Generic

Alexander O'Shannessy

Melbourne,VIC

Summary

Dedicated professional with over 5 years of experience in customer service at KFC and 4 years as a Karate Instructor. Proven track record of resolving problems, enhancing customer satisfaction, and driving operational improvements. I have completed a 4-month internship with Communiteer as a Market Researcher from November 2021 to February 2022, leading to my current role as a Sector Development Liaison since June 2022. Adept at working night shifts with 2 years of graveyard experience. Skilled in managing international and local students with 8 months of experience as a Resident Authority. Strong communicator and team leader with the ability to adapt to diverse environments.

Overview

16
16
years of professional experience

Work History

Sector Development Liaison

Communiteer
07.2022 - Current
  • Work with clients to develop strategies and implement solutions how to integrate volunteering into their company culture and help improve staff engagement
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managing over 200 relationships with former, current and potential clients through emails, calls and meetings

Resident Authority

Unilodge
06.2019 - 12.2020
  • Team leadership skills and teamwork due to having to oversee a building overnight both as the main one I charge but also when I must work in a group
  • Create communication due to large number of international students I was very good at adapting to communicating with others from different countries
  • A keen eye for detail due to inspections of building and resident’s rooms
  • Calm during a crisis due to experience from helping people with evacuations and students having mental attacks and intoxication issues.
  • Manage relationships with over 400 students and staff

KFC Employee

KFC
01.2014 - 12.2019
  • Worked with different various customers to understand requirements and provide exceptional service and that each individual must be treated differently whether they are intoxicated at 3am or if they are from another country and have difficulty with English
  • Developed team communications and information for not just meetings but experience of dealing with many coworkers of different backgrounds as well as customer interaction.

Karate Instructor

Te Shin Kai
01.2009 - 12.2014
  • Administered grading assessments, including kata and senior grading methods
  • Cultivated positive relationships with participants by interacting with group during classes
  • Maintained cleanliness of Dojo room, mirrors, floor and fitness equipment
  • Motivated clients to achieve their personal goals through developing and modifying individual training routines
  • Developed team communications between each other through different training methods
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Diploma of Counselling And Communications - Counselling

Torrens University Australia
Melbourne, VIC
02.2022

Highschool VCE -

Girton Grammar School
Bendigo, VIC
01.2016

Karate first dan -

Te Shin Kai Karate
Bendigo, VIC
06.2014

Skills

  • Ability to supervise employees
  • Employee performance evaluation
  • Employee training
  • Employee relations and conflict resolution
  • Honest employee
  • Gaining and maintaining good relationships with people
  • Discipline
  • Multitasking
  • Time management
  • Communication with people from foreign countries
  • Mediation skills
  • Representative experience

Accomplishments

    Customer Relations - Earned highest marks for customer satisfaction, company-wide.

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Additional information

  • Engage in Kenjutsu, Traditional Japanese sword fighting that focuses not just on fighting but also looks at spatial awareness, respect, humility and self-improvement
  • Internationally Ranked in kettlebells, Weightlifting focuses on endurance lifting over single lifts
  • Over the past 20 years, I have engaged in various volunteering organisations including the Red Cross, St Vincent's, World's Greatest Shave, Berry Street, Chromosome 21, Relay for Life, 40 Hour Famine

References

  • Victor Lee,

 CEO and Co-Founder; 0433 110 303; victor.lee@communiteer.org

  • Rajkumar Rajendra

Consultant and Partnerships Manager; 0480 205 255; rajkumar.rajendra@communiteer.org 

Timeline

Sector Development Liaison

Communiteer
07.2022 - Current

Resident Authority

Unilodge
06.2019 - 12.2020

KFC Employee

KFC
01.2014 - 12.2019

Karate Instructor

Te Shin Kai
01.2009 - 12.2014

Diploma of Counselling And Communications - Counselling

Torrens University Australia

Highschool VCE -

Girton Grammar School

Karate first dan -

Te Shin Kai Karate

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Alexander O'Shannessy