Alexander Peetz
Wollongong,NSW
Summary
Effectively manage personnel and business operations to handle demanding Hospitality needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
6
6
years of professional experience
Work History
Beverage Manager
The Builders Club
09.2021 - Current
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Develop and implement cleaning and maintenance schedules for bar operations strictly adhering to WHS and Safety Data Sheet manuals
- Train, mentor and manage bar and wait staff and directed hiring program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Used Microsoft Office Suite to record ordering data and created organization and room storage system.
Duty Manager
The Builders Club
01.2018 - 01.2021
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor Degree in Commerce -
University of Wollongong
Wollongong, NSW11.2019
Skills
- Customer Service Experience
- Supplier Negotiations
- Product Sourcing
- Inventory Management
- Cost Control
- Health and Safety Standards
Timeline
Beverage Manager
The Builders Club
09.2021 - Current
Duty Manager
The Builders Club
01.2018 - 01.2021
Bachelor Degree in Commerce -
University of Wollongong
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