Alexander Poulakis
Brunswick,VIC
Summary
Experienced professional skilled in leading teams and improving operations. Known for solving problems, making things run smoothly, and working well with others. Looking for a new role where I can use my skills to help a company grow and learn more in the process.
Overview
11
11
years of professional experience
Work History
General Manager
CA DE VIN PTY LTD
10.2016 - 12.2024
- Leadership and Team Management: Ability to inspire, motivate, and lead a diverse team, ensuring high levels of performance, staff retention, and a positive work environment.
- Customer Service Excellence: Commitment to delivering exceptional customer service, managing and resolving customer complaints efficiently, and maintaining a customer-focused approach.
- Operational Management: Proficiency in managing daily operations, including staff scheduling, inventory control, compliance with health and safety regulations, and ensuring the restaurant runs smoothly and efficiently.
- Financial Acumen: Strong understanding of budgeting, financial planning, and cost management, including labor cost control, P&L management, and the ability to analyse financial reports to make informed decisions.
- Problem-Solving and Adaptability: Capacity to quickly identify problems, think critically to devise effective solutions, and adapt to changing circumstances or unexpected challenges in a fast-paced environment.
Store Manager
Rhodes & Beckett
02.2014 - 03.2016
- Sales and Performance Management: Driving the store's sales performance by setting sales targets, developing strategies to enhance customer experience and loyalty, and ensuring the store meets or exceeds financial goals.
- Team Leadership and Development: Recruiting, training, and motivating staff to deliver exceptional customer service, embodying the brand's values, and maintaining high staff morale and professional standards.
- Customer Service Excellence: Ensuring a high level of customer satisfaction by providing an exceptional shopping experience, managing customer relations, and handling issues or complaints with discretion and professionalism.
- Visual Merchandising and Store Presentation: Overseeing the visual merchandising of the store, ensuring it aligns with the brand's image and standards, and managing the presentation of merchandise to maximize appeal and sales.
- Inventory and Operations Management: Managing inventory levels, overseeing stock replenishment, and ensuring operational efficiencies while maintaining the store's security.
Education
Diploma of Property - Real Estate
Swinburne University
Prahran, VIC10.2005
High School Diploma -
Melbourne, VIC10.2002
Skills
- Decision Making: Assessing different options and their potential outcomes to make informed, timely decisions that benefit the team and the project
- Communication: Clearly and effectively conveying ideas, expectations, and feedback to team members, and facilitating open and constructive dialogue
- Conflict Resolution: Identifying, addressing, and resolving differences or disputes within a team
- Adaptability: Being flexible in the face of change, adjusting strategies or approaches as needed to navigate new or evolving situations
- Delegation: Effectively assigning tasks to team members based on their skills and capabilities
- Motivation: Inspiring and encouraging team members to engage fully in their work, contributing to their professional growth and maintaining high levels of morale
- Creative Thinking: Generating innovative solutions to problems, encouraging out-of-the-box thinking, and fostering a creative environment
- Time Management: Prioritizing tasks, setting deadlines, and managing a team's workload to ensure efficient progress and meet project timelines
- Analytical Thinking: The ability to break down complex problems into smaller, more manageable parts, analyze these elements, and understand the underlying issues
References
References available upon request.
Timeline
General Manager
CA DE VIN PTY LTD
10.2016 - 12.2024
Store Manager
Rhodes & Beckett
02.2014 - 03.2016
Diploma of Property - Real Estate
Swinburne University
High School Diploma -
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