Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
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Alexander Quealy

Coburg,Australia

Summary

Dynamic and results-oriented professional with a proven track record at Brunswick Baths. Adept in customer support and program management, excelling in fostering community engagement and enhancing customer service experiences through effective complaint handling and payment processing. Exceptional teamwork and cultural intelligence have significantly improved facility utilisation and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Administrative Assistant

Monash University
10.2024 - Current
  • Manage the scheduling and logistical coordination of exams, ensuring all materials, equipment, and resources were prepared and available on time.


  • Coordinate and manage the setup of event spaces, including the arrangement of seating, audio-visual equipment, and event-specific materials to ensure a seamless event experience.


  • Archiving and digitalising personal information and documents.



Customer Service Officer

Brunswick Baths
11.2021 - Current
  • Assisting diverse members of the community in the use and enjoyment of the baths and gymnasium facilities: cash register sales, coordinating class bookings using PerfectGym, providing tours of the facility, information provider, problem solver, community liaison officer
  • Expert skills in: collaboration and team work, communication, resolving problems/conflicts/issues, sensitive cultural intelligence, time management, reliability, flexibility
  • Customer Service - assisting customers, cash register sales including alcohol, handling money, balancing tills
  • Re-stocking of shelves, pricing and tracking inventory using online tracking program
  • Safe unloading of delivery trucks to re-stock
  • Management of opening store and locking up at night
  • Dynamic and results-oriented professional with a proven track record at Brunswick Baths, adept in customer support and program management
  • Excelled in fostering community engagement and enhancing customer service experiences through effective complaint handling and payment processing
  • Demonstrated exceptional teamwork and cultural intelligence, significantly improving facility utilization and customer satisfaction

Office assistant and data entry

Jacaranda Financial Services
  • Responsible for uploading client details on Excel and XPlan

General maintenance and cleaning

Our Lady of Mercy College
  • Responsible for end of year and school holiday cleaning of campus
  • Maintenance of school property - lockers, gardens, furniture removal
  • Inventory of classroom furniture and equipment
  • Team worker responding to all requests

Customer service and store personnel

IGA Supermarket
06.2018 - 01.2021
  • Customer Service - assisting customers, cash register sales including alcohol, handling money, balancing tills
  • Re-stocking of shelves, pricing and tracking inventory using online tracking program
  • Safe unloading of delivery trucks to re-stock
  • Management of opening store and locking up at night

Education

Bachelor of Business - Human Resource Management

RMIT University
06.2022

A3 - French Language classes

Alliance Française
11.2024

Skills

  • Customer Support
  • Data Entry
  • Program Management
  • Complaint Handling
  • Payment Processing
  • Customer Service
  • Positive attitude
  • Verbal communication
  • Dedicated team player
  • Prioritizing work

Languages

English
Native or Bilingual
French
Elementary

Hobbies and Interests

  • Travel: Europe and Morocco 2023
  • Music/festivals/films and concerts
  • Sporting affiliations: In-door soccer team player, gym training, cycling, tennis, AFL football (ex-Brunswick Dragons), Soccer (ex-Birrarung FC goal keeper)

References

  • Akhil Guduri, Brunswick Baths YMCA, 0449 930 625, akhil.guduri@ymca.org.au
  • Gary Gent, OLMC Heidelberg Centre Coordinator, 0438 081 096, ggent@olmc.vic.edu.au
  • Warne Heland-Chaplin, Brunswick Baths Management - YMCA, 0468 935 422, warne.helandchaplin@ymca.org.au
  • Paris Ely-Faulks, Monash University - Education and Campus Services Coordinator, 0434 942 854, Paris.Ely-Faulks@monash.edu

Timeline

Administrative Assistant

Monash University
10.2024 - Current

Customer Service Officer

Brunswick Baths
11.2021 - Current

Customer service and store personnel

IGA Supermarket
06.2018 - 01.2021

A3 - French Language classes

Alliance Française

Office assistant and data entry

Jacaranda Financial Services

General maintenance and cleaning

Our Lady of Mercy College

Bachelor of Business - Human Resource Management

RMIT University

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Alexander Quealy