Alexander Rosser
Ballarat,Victoria
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tiler
Guy Glenister
09.2021 - 09.2024
- . Provided ongoing maintenance and repair services for past clients, ensuring the longevity of their tiled surfaces.
- Strengthened customer relationships by providing transparent communication throughout each stage of the tiling process.
- Delivered visually appealing results through precise alignment, leveling, and spacing techniques in tile layout design.
- Achieved consistent client commendations for exceptional attention to detail in complex tiling designs.
- . Demonstrated adaptability while working on both residential and commercial properties accommodating varying site conditions seamlessly.
- Maintained a clean work environment during all stages of the tiling process, minimizing disruptions to clients'' daily routines.
- Consistently met or exceeded project specifications by staying current with industry trends and best practices in tile installation.
- Ensured safety compliance on job sites through rigorous adherence to industry standards and regulations.
- Performed thorough site evaluations to provide accurate quotes based on labor costs, material needs, and anticipated project duration.
Senior Customer Service Advisor
TLS Wendouree
04.2019 - 08.2021
- Assisted management in establishing goals for the department based on historical data analysis and projected growth trends.
- Streamlined customer service processes for improved efficiency and faster response times.
- Contributed valuable insights during strategy meetings focused on refining overall organizational approach toward delivering superior customer experiences.
- Spearheaded initiatives aimed at enhancing internal communication within the team for better collaboration on cases.
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Balanced multiple priorities effectively while ensuring timely completion of tasks without compromising quality or accuracy of work produced.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Mentored junior advisors, fostering a culture of continuous learning and development.
- Reduced customer complaints by proactively identifying areas for improvement within the department.
Education
High School Diploma -
Woodmans Hill Secondary College
Ballarat, VIC11-2017
Skills
- Customer service
- Site evaluation
- Safety compliance
- Quality assurance
- Attention to detail
- Time management
- Effective communication
- Problem solving
Languages
English
Native or Bilingual
Certification
Safely Access the Rail Corridor (TTSA)
National Rail Labourers Course (NRL)
White Card
Rail Industry Workers Card
Timeline
Tiler
Guy Glenister
09.2021 - 09.2024
Senior Customer Service Advisor
TLS Wendouree
04.2019 - 08.2021
High School Diploma -
Woodmans Hill Secondary College
Similar Profiles
Heather LaFreniereHeather LaFreniere
Business Development & Seller Intake Specialist at The Yard Ramp GuyBusiness Development & Seller Intake Specialist at The Yard Ramp Guy
Jonathan WilliamsJonathan Williams
Sales Representative at Guy RoofingSales Representative at Guy Roofing
Antonio SmithAntonio Smith
Industrial Coating Specialist at Guy Nielson CompanyIndustrial Coating Specialist at Guy Nielson Company