Summary
Overview
Work History
Education
Skills
TECHNOLOGY:
PERSONAL QUALITIES:
Timeline
Generic

Alexander Talbot

Newcastle,NSW

Summary

  • I am currently looking for new opportunities. I am a dynamic and results-driven professional with a proven track record of delivery impactful solutions in Software Implementations, Learning Management, Training Facilitation and Customer Service/Retail.
  • I am able to leverage analytical skills, strategic thinking, and cross-functional collaboration to achieve business objectives.
  • Known for excelling in fast paced environments, building strong client relationships, and driving innovative initiatives that enhance operational efficiency and employee engagement.
  • Passionate about fostering growth through technology and process improvement, I bring 20+ years experience working across numerous industries.
  • With a commitment to continuous learning and delivering measurable outcomes, I thrive on turning challenges into opportunities.

Overview

14
14
years of professional experience

Work History

Customer Delivery Consultant

Humanforce
07.2024 - 12.2024
  • Scope projects: define project goals, assess client needs, and create project plans.
  • Train and educate clients: conduct training sessions, provide resources, and other ongoing guidance.
  • Build and configured solutions: customise Humanforce's WFM platform to meet client requirements.
  • Test implementations: ensure functionality and integration is working as expected through rigorous testing.
  • Integrate systems: collaborate with IT teams to integrate Humanforce with client systems.
  • Troubleshoot and support: address issues and provide ongoing technical support.
  • Client relationship management: build strong client relationships and gather feedback.
  • Documentation and reporting: maintain documentation and generate progress reports.

Learning Quality Lead

NSW Department Of Education
03.2023 - 07.2024
  • Responsible for the implementation and operational management of the quality assurance processes for professional learning across the department.
  • Supported the Learning Quality Manager in managing the operations of the department's quality assurance process to ensure policy adherence to the NSW Education and Standard's Authorities (NESA) requirements.
  • People managed the Learning Quality Advisor's
  • Provided leadership, guidance and support to department staff on the quality assurance processes.
  • Developed and maintained stakeholder relationships across the department.

Relieving Learning Quality Manager

NSW Department of Education
11.2023 - 12.2023
  • Relieved as Learning Quality Manager and was responsible for the people management and operational management of the department's Quality Assurance & Accreditation process to ensure policy adherence to NESA requirements.
  • Attended Executive Leadership Team (ELT) meetings whilst in this relieving capacity.

Learning Strategy Lead

NSW Department Of Education
01.2023 - 03.2023

Lead Solution Consultant Healthcare

Ultimate Kronos Group (UKG)
03.2019 - 10.2022
  • Conducted business requirements, discovery workshops and demonstrations for our largest enterprise healthcare clients
  • Performed business rule and data analysis
  • Assisted in formulating future business processes
  • Completed of design document and validation of the proposed solution
  • Configured software and interface requirements supporting the build phase aligning to best practice
  • Planned and executed appropriate testing activities to validate the proposed solution
  • Actively participated in deployment and transitional activities
  • Advocated for product enhancements by actively listening to feedback from customers, as well as proactively raising product enhancements on behalf of customers

Senior Manager, Rostering Best Practice Team

Ministry of Health
08.2018 - 03.2019
  • Promoted rostering best practice across NSW Health by facilitating education sessions, and providing training, guidance and support to educate stakeholders regarding rostering best practice
  • Lead and managed communication with major stakeholders to gain and share relevant information, enhanced networks, managed conflicting interests, negotiated priorities and outcomes, and fostered a collaborative approach to rostering best practices across NSW Health
  • Provided expert advice to Ministry of Health and key stakeholders on key issues, analysis of options, risk minimization and contingency planning related to rostering in NSW Health and the benefits of rostering best practice
  • Lead and project managed the implementation of rostering best practice across NSW Health, which includes the development of change management plans, anticipating issues and ensuring seamless implementation, stakeholder management, workload delegation, data collection and report writing
  • Ensured optimal use of stakeholder resources through the sustainability and achievement of planned program outcomes
  • Involvement in performance reviews of LHD’s

Principal Training Consultant, HealthRoster

eHealth NSW
06.2016 - 08.2018
  • Scoped, designed, developed and delivered end user training and educational activities to140,000 NSW Health staff and managers across the new rostering program, both in implementation and BAU stages of the rostering system program
  • Managed the rostering system training approach, training curriculum, training strategy, instructional design pipeline, learning management system e-learning module deployment, training delivery schedule, logistics planning and governance of the training program
  • Team led facilitator resources including supporting my staff through classroom training sessions, on the job training, coaching and mentoring

Training Consultant

eHealth NSW
04.2014 - 06.2016
  • Facilitation of statewide end-user training in the form of face-to-face classroom training, virtual learning and demonstration sessions within the largest health system in Australia
  • Development of e-learning simulations and other training materials relating the educational programs and training
  • Monitored, evaluated and reviewed training and educational materials and the effectiveness of related programs
  • Worked closely with program team members and stakeholders to identify the scope of changes being introduced and their possible impacts, the needs of affected staff in the context and potential education and training to address these needs

Statewide Training Officer

HealthShare NSW
02.2012 - 04.2014
  • Facilitated statewide end-user training in the form of face-to-face classroom training, virtual learning and demonstration sessions within the largest health system in Australia which comprises225 public hospitals and over140,000 staff
  • Facilitated Orientation/Induction training, Oracle E-Business Suite (including Employee Self Service, Manager Self Service and Electronic Forms) training, Mercury eRecruit training and other programs as required by the organization
  • Developed supporting training material, including Procedures Manuals, PowerPoints, Information Fact Sheets, Communications, and Training Plans

Recruitment Consultant MNCLHD & NNSWLHD

HealthShare NSW
08.2011 - 11.2011
  • Customer account managed recruitment for all staff within Mid North Coast & Northern NSW Local Health District

Recruitment Support Consultant

HealthShare NSW
08.2011 - 11.2011
  • Provided recruitment administrative support for numerous Health Agencies

Call Centre Operator, Statewide eRecruit Helpdesk

HealthShare NSW
07.2011 - 08.2011
  • Worked in a call centre environment providing technical support to users of the State-Wide Mercury eRecruit system via phone and email
  • Logged customer enquiries through the CA Tool Customer Relationship Management system

Recruitment Consultant NBMLHD & WSLHD

HealthShare NSW
12.2010 - 06.2011
  • Customer account managed recruitment for all staff within Nepean Blue Mountains & Western Sydney Local Health District

Education

Graduate Certificate - Information Technology Management

Southern Cross University
01.2021

Certificate IV - Training & Assessment

Learning Lab Sydney, Online
01.2012

Advanced Diploma - Management (Human Resources)

University of New England, Online
01.2011

Skills

  • Customer service
  • System & soft skills facilitation
  • Policy and procedures development
  • Learning & development professional
  • Training materials & strategy development
  • Stakeholder management
  • Customer success
  • Coaching and mentoring
  • Operational and strategic leadership
  • People leadership and executive leadership
  • Website administration & content management
  • Software Implementation
  • Project Management
  • Customer Service
  • Retail
  • Problem-solving
  • Attention to detail
  • Team leadership & development

TECHNOLOGY:

  • I can learn new software very quickly. I am very agile with technology.
  • MS Office: Word, Excel, PowerPoint, Publisher, Access, Outlook, HealthRoster, Learning Management Systems, Oracle E-Business Suite, HCM, CMS, Website Admin
  • Internet / Email, Customer Relationship Management software including Salesforce and Zendesk; Workforce Management software - UKG Pro, UKG Dimensions, Humanforce; Human Capital Management software including Taleo, Mercury and other software as required.

PERSONAL QUALITIES:

  • Willing to learn and undertake new challenges.
  • Resourceful and logical in problem-solving.
  • Ability to use initiative.
  • Willing to accept constructive criticism and use advice.
  • Demonstrated ability to work on a self-directed basis.
  • Work co-operatively in a team environment.
  • Conscientious, hard-working and self-confident.
  • Learns quickly.

Timeline

Customer Delivery Consultant

Humanforce
07.2024 - 12.2024

Relieving Learning Quality Manager

NSW Department of Education
11.2023 - 12.2023

Learning Quality Lead

NSW Department Of Education
03.2023 - 07.2024

Learning Strategy Lead

NSW Department Of Education
01.2023 - 03.2023

Lead Solution Consultant Healthcare

Ultimate Kronos Group (UKG)
03.2019 - 10.2022

Senior Manager, Rostering Best Practice Team

Ministry of Health
08.2018 - 03.2019

Principal Training Consultant, HealthRoster

eHealth NSW
06.2016 - 08.2018

Training Consultant

eHealth NSW
04.2014 - 06.2016

Statewide Training Officer

HealthShare NSW
02.2012 - 04.2014

Recruitment Consultant MNCLHD & NNSWLHD

HealthShare NSW
08.2011 - 11.2011

Recruitment Support Consultant

HealthShare NSW
08.2011 - 11.2011

Call Centre Operator, Statewide eRecruit Helpdesk

HealthShare NSW
07.2011 - 08.2011

Recruitment Consultant NBMLHD & WSLHD

HealthShare NSW
12.2010 - 06.2011

Certificate IV - Training & Assessment

Learning Lab Sydney, Online

Advanced Diploma - Management (Human Resources)

University of New England, Online

Graduate Certificate - Information Technology Management

Southern Cross University

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Alexander Talbot