ALEXANDER TEMPLE
Knoxfield,VIC
Summary
An Army Veteran currently employed within the Information Technology space, specifically as a systems operations technician with expertise in help desk environments, assisting both employees and stakeholders with technical issues.
Overview
10
10
years of professional experience
Work History
ARMY SECTION COMMANDER
AUSTRALIAN DEFENCE FORCE
05.2014 - Current
- Proved successful working within tight deadlines and fast-paced environment
- Coordinated activities of subordinate personnel to support mission success
- Trained and mentored personnel in combat operations and tactics
- Directed collection, organisation and application of field intelligence and combat data to enhance troop safety and operational success
- Created contingency plans to address unexpected tactical scenarios
- Integrated intelligence activities into other military operations, plans and programs.
SYSTEM OPERATION SPECIALIST
NEXT PAYMENTS
06.2023 - Current
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation
- Troubleshot system stoppages and determined best course of action to maintain system up-time
- Reviewed job logs and application errors with sense of urgency to meet customer needs
- Monitored system and application availability and performance information to support efficient operation
- Diagnosed and executed resolution for network and server issues.
HELP DESK TECHNICIAN
NEXT PAYMENTS
05.2022 - 06.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Walked individuals through basic troubleshooting tasks
- Responded promptly to incoming sales leads and requests for technical support.
Education
CYBER RISK MANAGEMENT; FUNDAMENTALS -
LA TROBE UNIVERSITY
La Trobe OnlineCyber Security
WITH YOU WITH ME
OnlineAUSTRALIAN DEFENCE FORCE
Townsville, QLDSkills
- Network Troubleshooting
- System monitoring
- Software Installation
- Data Centre Operations
- Personnel Management
- Operational planning
- Tactical Planning
- Field Training
- Training Management
- Report Writing
- Intelligence Gathering
- Risk Analysis
- Hold NV1 security clearance
- Research abilities
- Cross-cultural understanding
- Incident Reporting
Area Of Expertise
Analytical thinker, Attention to detail, Problem-solving, Critical thinker, Adaptability, Teamwork & Collaboration, Self-motivated, Linux, Notepad ++, Microsoft 365, Technical Support, Root cause analysis
Timeline
SYSTEM OPERATION SPECIALIST
NEXT PAYMENTS
06.2023 - Current
HELP DESK TECHNICIAN
NEXT PAYMENTS
05.2022 - 06.2023
ARMY SECTION COMMANDER
AUSTRALIAN DEFENCE FORCE
05.2014 - Current
CYBER RISK MANAGEMENT; FUNDAMENTALS -
LA TROBE UNIVERSITY
Cyber Security
WITH YOU WITH ME
AUSTRALIAN DEFENCE FORCE
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