Alexander Webb

● Liaising with key clientele, preparation of deals, workshop of applications.

● Providing credit checks and assessing credit criteria

● Data Processing

● Processing paperwork

● Reaching KPI Targets

● Working with internal and external stakeholders to create ideal lending solutions.

● Liaising with over 100 dealership and performing credit and risk analysis on their loan books

● Working within my DLA (DLA 4)

● Working closely with the Credit Risk Management team

● Providing credit checks and assessing credit criteria

● Data Processing

● Processing paperwork

● Reaching KPI Targets

● Delegated lending authority of $100000

● Assessing both consumer and commercial deals (Partnerships, sole trader, and companies.)

• Coached, supported and developed team with goal of continuous growth and skill improvement.
• Implemented and developed ticketing support and phone systems.
• Handled customer complaints to satisfy and retain guests.
• Maintained high level of professionalism and discretion when dealing with guests.
• Working and the co-ordination of the concierge team. Communication skills and team management are vital for this roll as there is daily interaction with guests, dealing with customer feedback and errors, working with V.I.P guests, high net worth individuals, and your day to day customer.
• Created welcoming and comfortable environment for guests.
• Managed check-in and check-out procedures for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

• Cultivated and maintained relationships with our dealer and 3rd party network resulting in a 35% growth in portfolio value over two years.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Implemented customer retention strategies that decreased client turnover by 20%.
• Facilitated workshops and training sessions to enhance team capabilities and foster a culture of continuous improvement.

• Developed and implemented strategic business development plans that resulted in a 30% increase in customer acquisition within the first year.
• Established and nurtured key business relationships with stakeholders, leading to a 40% increase in partnership agreements.
• Collaborated with the marketing team to create targeted campaigns, which boosted brand visibility and engagement by 25%.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Provided lending solutions to customers. (Both consumer and commercial)

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Prepared purchased vehicles and completed final delivery checks.
• Responded to customer enquiries via telephone and email.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Developed successful sales strategies to maximize customer satisfaction and profit.