Alexander (Alex) Pettis

I am currently responsible for several household tasks, which include but are not limited to:

• Washing, drying and putting away dishes.
• Emptying bins.
• Feeding and caring for 2 pets.
• Gardening.
• Help my step mum with caring for my two year old sister.
• Other tasks assigned by Parents.

During my work experience at NextPhaze, an Information Technology (IT) company, for approximately one month, I gained practical experience in the industry. As part of my responsibilities, I provided technical support to customers by troubleshooting and resolving technical issues. My tasks included repairing computers and ensuring that customers received comprehensive assistance to fulfill their technical requirements.

• Basic admin responsibilities. For example answering phones.
• Installed Windows OS.
• Installed Microsoft Office and other software.
• Data entry.
• Maintaining workspace tidiness.
• Other basic IT tasks
• Resolved customer complaints in prompt, polite and professional approach
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Diagnosed and resolved machine operation variations and equipment problems.
• Patched software and installed new versions to eliminate security problems and protect data