Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexander Jackson

Sydney,NSW

Summary

Passionate financial and administrative professional with a track record of success in fast-paced, competitive banking environments. Outstanding dedication to providing great customer outcomes that embody corporate values and result in long-term mutually beneficial relationships. Completing high-quality work that integrates a breadth of knowledge and is supported by a strong work ethic on a consistent basis. Extremely proficient in managing accounts, processing transactions, and meeting critical deadlines, while simultaneously refining and optimising processes.

Overview

10
10
years of professional experience

Work History

Banking Consultant

ANZ Bank
11.2021 - Current
  • Highly involved in Martin Place branch's compliance and audit operations, particularly, balancing and reporting on all general ledger activity.
  • Providing a variety of transactional services to customers, including Domestic/International Telegraphic Transfers, Processing Disbursements, Cash and Cheque handling (Withdrawals and Deposits).
  • Senior Officer, responsible for confirming substantial financial transactions and conducting customer onboarding compliance checks.
  • Handling general banking consultations, reviewing consumers' banking and suggesting needs based solutions.
  • Selected to train four new employees since start date.
  • Unsecured Lending Accredited - Highly skilled in completing personal loan and credit card applications, with wealth of knowledge in assessment requirements.
  • Mortgage Accredited - Proficient in refinancing existing lending and new lending applications.
  • Promoted to Acting Senior Banking Consultant (August - September 2023).
  • Selected to represent Sydney CBD district, in private meeting with Managing Director of Retail Banking, Katherine Bray.
  • Elected as Martin Place Branch Digital Champion to collaborate in specialised group, to analyse and interpret data on consumer digital engagement.
  • Sydney CBD Rising Star Finalist FY2022.
  • Received performance based incentives for FY2022-2023.
  • Selected to participate in the 'Banking Consultant Up-skill' Leadership Program.

Assistant Customer Service Manager

Coles Group
02.2015 - 10.2021
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Organised and planned rosters for customer service department, which balanced store expenses and aligned with future sales projections.
  • Monitored and tracked NPS to improve store metrics such as customer waiting times and satisfaction.
  • Replaced sick and annual leave and designated break times.
  • Responded to customer concerns and followed complaint resolution processes.
  • Consistently attended leadership meetings with store manager to deliver change in accordance with company goals.
  • Built partnerships with all store departments to streamline processes, and harbour effective working relationships.
  • Acting Customer Service Department Manager for following periods: November (2019), January, May, August and September (2020).
  • Promoted to Customer Service Department Manager on Weekends.
  • Offered the position of Customer Service Manager Full Time, however declined due to study commitments at the time.

Relief Teacher and Adminstrative Officer

Sir. Joseph Banks High School
03.2021 - 09.2021
  • Maintained exceptional organizational skills by meticulously managing records pertaining to student assessments, tutoring initiatives, and subsequent outcomes.
  • Communicated effectively through the issuance of comprehensive progress reports to students, parents, and teachers.
  • Demonstrated collaborative prowess by engaging with educators, administrators, and parents to strategically ascertain optimal approaches for fostering student success.
  • Leveraged technological acumen by integrating various online applications, including Sentral and Google Classroom, to expedite learning processes and furnish students with readily accessible information.
  • Appointed by the Deputy Principal through a NSW Government program to undertake administrative responsibilities, involving the meticulous tracking and exportation of students' developmental progress.


Crew Member

McDonald's
06.2013 - 12.2014
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Awarded Crew Member of Quarter for Achieving Fantastic Customer Service Results.
  • Offered Promotion of Crew Trainer upon resignation.

Education

Bachelor of Arts - Secondary Teaching

Western Sydney University
Sydney, NSW

High School Diploma -

Picnic Point High School
Panania, NSW
2016

Skills

  • Compliance Management and Data Privacy
  • Long Term Administrative Maintenance of Personal and Corporate Accounts
  • Proven Stakeholder Management
  • Establishing and Sustaining High Volumes of Customer Relationships
  • Concise and Adaptable Communication
  • Enthusiastically Drives Team Motivation and Staff Morale
  • Strong Independent Work Ethic and Problem Resolution
  • Immaculate Time Management
  • Mentoring and Staff Training, Fostering High Performing Working Relationships
  • Inbound and Outbound Calling
  • Loan Processing
  • Exceeding Quotas
  • Analyzing and Implementing Data

References

Ryan Hodder, Home and Investment Lending Manager, ANZ

0477 031 622

ryan.hodder@anz.com


Raj Singh, Banking Consultant, ANZ

0481 675 876

raj.singh3@anz.com


Timeline

Banking Consultant

ANZ Bank
11.2021 - Current

Relief Teacher and Adminstrative Officer

Sir. Joseph Banks High School
03.2021 - 09.2021

Assistant Customer Service Manager

Coles Group
02.2015 - 10.2021

Crew Member

McDonald's
06.2013 - 12.2014

Bachelor of Arts - Secondary Teaching

Western Sydney University

High School Diploma -

Picnic Point High School

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